Mail Order/Customer Service Operator - Seasonal
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Big Island Candies
Hilo, HI, US
Summary
The operator will provide exceptional customer service by answering incoming calls and emails to assist with orders and inquiries. They will also perform outgoing communications to update customers on order status and resolve issues as needed.
Job Description
Excellent Customer Service is in Order! Big Island Candies not only believes in creating the highest quality confections, but in delivering the highest quality customer service. The Big Island Candies experience doesn't begin with a customer taking that first bite of one of our confections, it starts with us providing customer service with sincerity, whether it's before - or after - an order is placed. Looking for an opportunity with a brand that values quality confections and customer service? We have a position open for a Mail Order/Customer Service Operator (Seasonal) at our Hilo location.
Primary responsibilities include:
- Deliver exceptional service to all of our customers, uphold company Quality Standards, and represent the company in a professional and positive manner;
- Answer incoming telephone calls, and emails, to assist customers with their orders;
- Field customer questions through phone and email;
- Make outgoing telephone calls and send emails in order to correspond with customers as needed, regarding, but not limited to, updates about an order, customer issues, etc.
- Assist with other duties as assigned.
Skills, qualifications and attributes include:
- Have excellent customer service skills;
- Work well independently as well as part of a team to meet operational goals;
- Must be able to read, write and speak English;
- Possess basic math skills.
- Have previous computer experience;
- Must be able to work in a limited-space work environment.
Working Hours:
- Monday - Friday Call Center hours: 7:30 a.m. to 5:00 pm (various day shifts) starting late September or early October. Weekend shifts: 8:00 a.m. - 5:00 p.m. will be available starting mid-November.
- Extended hours and shift changes may be required during peak seasons (November and December) to meet deadlines or due to operational needs.
