MAC-MGR-ON-DUTY
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Sparrow
East Lansing, MI, US
Summary
Manage all operational aspects of the Michigan Athletic Club and support the restaurant during off-hours. Act as a first responder for incidents and ensure building security and customer service standards are maintained.
Job Description
Job Opportunity
Job ID: 55604
Wednesday/Thursday 5-11pm Friday 5-9pm Saturday 2-9pm
Description:
Positions Location: East Lansing, MI
Job Description
General Purpose of Job:
Manage all operational aspects of the Sparrow Michigan Athletic Club and supports the Restaurant during hours when regular management is not available.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Open and close the MAC on time as appropriate.
- Ensure security of the building including, but not limited to, making sure exit doors are secure and that access to the club is only through known designated areas [service desk, physical therapy door, caregiver entrance and pavilion door (Memorial Weekend through Labor Day weekend)].
- Ensure that all MAC Caregiver teams are on site and prepared for work. Work back directly with department leads to provide recognition, address performance issue, or find solutions for staffing shortages.
- Provide and/or support all teams to provide the highest levels of customer service.
- Inspect and coordinate building maintenance items reported on shift. Work with Enviromental Services and Maintenance Departments to address issues beyond capabilities.
- Conduct all POS procedures including nightly cash-outs, drawer exchangee, change-out and other related duties.
- Support all event and program setups as required.
- Responding to and servicing MAC/MACR members and guests needs, including service recovery when necessary.
- Assist the Membership Services department with tours and sales information presentation as needed.
- Act as a first responder to all incidents that occur on shift, including follow up with management and authorities.
- Attendance to all Sparrow and/or MAC meetings and trainings is required.
Job Requirements
| General Requirements | • CPR/AED and First Aid certification required within the first month of employment |
| Work Experience | • Minimum 1 year of supervisory experience in a customer driven setting. • Two years of experience in customer service industry (Preferred) • MIOSHA training, including use of hazardous material. (Preferred) • Working knowledge of all areas and services of the MAC. (Preferred) |
| Education | • High school diploma or GED. |
| Specialized Knowledge and Skills | • Excellent communication skills • Outgoing personality and excellent interpersonal skills • Ability to function as part of a team • Ability to work independently. • Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job. |
Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Job Family
Service/Support/Skilled Maintenance
Requirements:
| Shift | Days |
| Degree Type / Education Level | High School / GED |
| Status | Part-time Non-Benefit Eligible |
| Facility | Michigan Athletic Club |
| Experience Level | New Grad |
As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year. With 526 providers at 115 sites of care across the region, Sparrow is your community health partner in Mid-Michigan, no matter what town or county you call home.
Our mission is to provide the best possible care to every patient, every time. What does that mean?
It means we bring critical care to rural communities. We keep your kids healthy at our primary care practices. We help you get active at our fitness and recreation centers in Lansing and Charlotte. We provide world-class care to patients fighting cancer at the flagship Herbert-Herman Cancer Center and deliver the most advanced treatment for a healthy heart at the Thoracic Cardiovascular Institute. We welcome your new little ones into the world at the Mother Baby Center, where we deliver 4,000 babies a year. And we provide the best emergency care in Mid-Michigan as the region’s only Level 1 Trauma Center.
We’re committed to providing the best care for patients like you — and your family and friends in Mid-Michigan — because supporting the health of our community is what matters to us most.
Founded
1896
Company size
5,001-10,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Lansing, Michigan
As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year. With 526 providers at 115 sites of care across the region, Sparrow is your community health partner in Mid-Michigan, no matter what town or county you call home.
Our mission is to provide the best possible care to every patient, every time. What does that mean?
It means we bring critical care to rural communities. We keep your kids healthy at our primary care practices. We help you get active at our fitness and recreation centers in Lansing and Charlotte. We provide world-class care to patients fighting cancer at the flagship Herbert-Herman Cancer Center and deliver the most advanced treatment for a healthy heart at the Thoracic Cardiovascular Institute. We welcome your new little ones into the world at the Mother Baby Center, where we deliver 4,000 babies a year. And we provide the best emergency care in Mid-Michigan as the region’s only Level 1 Trauma Center.
We’re committed to providing the best care for patients like you — and your family and friends in Mid-Michigan — because supporting the health of our community is what matters to us most.
Founded
1896
Company size
5,001-10,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Lansing, Michigan
