MA - Department Manager

Job Details: Job Location: 0006 - Hudson, MA - HUDSON, MA, Position Type: Full-Time/Part-Time, Salary Range: $17.00 - $19.00Hourly, Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach.  The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves  accountable for upholding The Paper Store mission statement, standards, and policies. 

KEY RESPONSIBILITIES: 

Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service 

Greet and welcome every customer warmly and with enthusiasm 
Understand customer needs by asking open-ended questions 
Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques  
Thank the customer sincerely and invite them to return and shop with us again 

Be a TPS Brand Ambassador 
Build customer loyalty by being friendly, attentive and respectful of customers 
Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs 
Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required 
Professional attire, demeanor, appearance and compliance to company dress code required  
Demonstrate the ability to make decisions with sound judgement, and in the best interest of  the customer, store team, and business 
Demonstrate a commitment  to training and development utilizing all training resources available 
Demonstrate initiative to cross train in all departments to support bench strength in department leadership    
Continually train and coach associates’ on merchandising/operational tasks, company expectations, and GUEST service standards 
Lead and execute completion of company directives within  appropriate time frames 
Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser,  Store Team Leaders, District Manager and corporate partners 
Maintain awareness of all current promotions and  process them correctly at the POS 
Champion new product launches by being the material expert in new product information   
Ensure all marketing and promotion signage is up to date and placed correctly 
Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner 
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations) 
Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.   
Assist the Store Team Leader with executing  strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events  
Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager  
Comply with all company policies and procedures 

JOB REQUIREMENTS: 

Previous experience in specialty retail is preferred 
Demonstrate an ability to multi task while being attentive to customers   
Ability to adapt to and lead change 
Proficient in using Microsoft Office and POS Systems   
Ability to be mobile on the sales floor and/or stock room for extended periods of time 
Ability to work a flexible schedule to include nights, weekends, and holidays 
Ability to work well, and be a leader, in a team environment  
Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder 
Ability to work autonomously while paying strong attention to detail 
Ability to be mobile on the sales floor and/or stock room for extended periods of time 
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques  
Willingness to travel to new store openings, store remodels, etc.  

TPS Group Holdings LLC is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.  
Qualifications: