LVL6 Bar and Lounge Supervisor, TD Garden
Boost your chances before you apply.
Delaware North
Boston, MA, US
Summary
The supervisor will oversee hourly team members, manage staffing levels, and ensure the venue is properly stocked and clean. They are also responsible for assisting with team training and addressing guest needs to maintain high service standards.
Job Description
Overview
Delaware North Sportservice is searching for a part-time Supervisor to join our LVL6 Bar and Lounge team at TD Garden in Boston, Massachusetts. If you thrive in a collaborative, fast-paced environment and take pride in delivering exceptional service to guests, apply to this Dining Room Supervisor position.
Additional Details
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Unit Description
Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.
Responsibilities
- Ensure compliance with all departmental and organizational policies and procedures
- Maintain a safe and clean environment for guests and team members
- Assist managers in training and development of the team and conducting team member 1-on-1 sessions
- Assist managers in the management of staffing levels in accordance with established budgetary goals and business volume
- Inspect by walking through your assigned area to monitor staff and to monitor guest needs
- Supervise hourly team members in the daily performance of their duties
- Ensure the venue is adequately stocked with all products and supplies needed for service
Qualifications
- 1 year of related experience is required
- Basic math skills
- Basic computer skills, including word processing, spreadsheets, and e-mail required
- Demonstrate skill in dealing with guest complaints, using active listening skills to maintain the guest’s goodwill
- High school diploma or GED preferred
Physical Requirements
- Ability to lift or carry 50 pounds
- Ability to stand or walk 100% of the time
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.
Company size
10,001+ employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Buffalo, NY
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.
Company size
10,001+ employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Buffalo, NY
