Luxury Driver

Overview

History and spectacular landscapes come together, at the foot of the Blue Ridge Mountains. Celebrated landmarks, including Thomas Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery. The region is also home to over 25 wineries, breweries and cideries. 

This is the setting for Keswick Hall, an impressive 80-room luxury boutique hotel nestled on 600 acres which recently re-opened in 2021 after renovations. Home to the prestigious Keswick Golf Club, Marigold Restaurant, by Jean-Georges, a new luxury spa and sports and aquatics center.  

Job Summary:

The luxury hotel driver is responsible for providing safe, efficient, and courteous transportation services for hotel guests, ensuring their experience aligns with the high standards of the hotel. This role involves driving luxury vehicles, assisting with luggage, and offering a top-tier level of service.

Key Responsibilities:

Guest Transportation:

• Transport guests to and from the hotel, airport, events, or other requested destinations in a luxury vehicle.
• Ensure timely pick-up and drop-off, providing seamless and efficient service.
• Maintain a high standard of safety and comfort during the journey.

Vehicle Maintenance:

• Regularly inspect and maintain the cleanliness and condition of the vehicle.
• Ensure the vehicle is well-stocked with refreshments, maps, and other amenities.
• Report any vehicle issues or maintenance needs to the hotel management.

Customer Service:

• Greet guests with a professional and friendly demeanor.
• Assist with guest luggage, ensuring safe loading and unloading.
• Be attentive to guest preferences, such as preferred routes or in-vehicle amenities.
• Offer local information, recommendations, and updates about traffic or weather conditions when appropriate.

Safety and Compliance:

• Adhere to all local driving laws and hotel policies regarding transportation.
• Ensure that the vehicle is equipped with all required safety features (seat belts, airbags, etc.).
• Follow all regulations for transporting passengers, including any necessary licensing requirements.

Collaborating with Hotel Staff:

• Coordinate with hotel reception, concierge, or valet services to ensure smooth transportation arrangements.
• Assist in managing transportation schedules, reservations, and special requests.
• Report any guest feedback, concerns, or special needs to hotel management for follow-up.

Luxury Service Standards:

• Provide a luxury experience by maintaining a professional appearance and demeanor at all times.
• Go above and beyond to meet the needs of guests, anticipating requests and offering personalized service.
• Ensure all guests feel valued and respected, maintaining the hotel’s reputation for high-quality service.
• Other duties as assigned. 

Skills and Qualifications:

• Valid Driver’s License: A clean, valid driver’s license is required, along with the ability to operate luxury vehicles.
• Experience: Previous experience as a professional driver, preferably in a luxury hotel or high-end service environment.
• Customer Service: Strong communication and interpersonal skills, with the ability to interact effectively with guests from diverse backgrounds.
• Knowledge of Local Area: Familiarity with local landmarks, attractions, and the best routes for city navigation.
• Physical Requirements: Ability to assist with luggage and perform basic vehicle maintenance tasks as needed.
• Appearance: Well-groomed and dressed in accordance with the hotel’s dress code to uphold a professional, luxury image.

Preferred Qualifications:

• Experience with luxury vehicles or high-end car brands.
• Ability to speak multiple languages.
• Knowledge of luxury hospitality standards and expectations.

Working Hours:

• Full-time or part-time, with flexibility for evenings, weekends, and holidays as required by guest schedules and hotel needs.

This role is integral to the overall guest experience, reflecting the luxury, style, and sophistication of the hotel brand while ensuring that guests feel well taken care of throughout their stay.