Loyalty Specialist

Loyalty Specialist

Welcome to TXB!

TXB stands for Texas Born. That means we’re big city, open country, and everything in-between.

It also means that we have Texas values, the same values that we’ve built our brand around—authenticity, hospitality, and integrity.

At TXB, our purpose is to strive to make our guests, team members, and communities better off for having known us. As we like to say, we “leave ‘em better,” every day and every way.

Join us in taking our business to another level, and give back to the communities that give so much to us.  

Job Summary:

TXB is continuously growing and innovating, leading convenience retail in excellent customer experience. The Loyalty Specialist plays an essential role in cultivating and environment of company brand awareness and high customer retention. The primary goal of the Loyalty Specialist is to be the expert in the TXB Rewards App. This person will be able to complete tasks that range from signing up new app customers to troubleshooting minor software errors. The role will be positioned at multiple TXB Store Locations. A successful Loyalty Specialist is responsible for engaging consumers, promoting brand awareness, and driving customers to our loyalty app through live featured product demonstrations. 

Additional Note: This role is an active field position and will be expected to travel to assigned stores on a regular and frequent basis. 

Essential Functions:

• Represent yourself and our brand in a positive, fun, and creative manner; knowing who we are as a company, telling our story, and supporting our loyalty app.
• Strong sales process to actively engage customers and influence a high volume of new app sign ups
• Ability to learn software and articulate the features and benefits to current and potential customers 
• Engage guests by actively listening and answering questions and /or resolving any issues in an efficient and effortless experience
• You will prepare daily reports to indicate total guests interactions, guests signed up for the loyalty program, mileage reports, and hours worked.
• Ability to lift up to 50 pounds
• Abide by all applicable local, state, and federal laws and regulations/certifications.

Additional Responsibilities:

• Shifts require a 4-hour minimum and 4-16 hours per week average. Can be full time. 
• Shifts occur seven days a week and cadence will be set to correlate with peak traffic flow for our stores
• Demonstrate the ability to communicate at all levels of the Company; clearly and concisely express opinions, conclusions, and recommendations
• Ability to work on tight deadlines in a fast-paced, team environment
• Demonstrate and practice corporate values, behaviors, and acts in an ethical and lawful manner at all times to include being a person of integrity, dependability, and be inspirational
• Reliable transportation with verified insurance.

Qualifications: Experience, Competencies, and Education

• Experience and Qualifications:
  • Bilingual abilities are highly preferred.
  • Background in brand management or sales 
• Competencies:
  • Basic technical knowledge of iPhone and Android
  • Organized with attention to detail
  • Ability to work independently with little supervision.

Limitations and Disclaimer:

The above job description describes the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to, reasonably, accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.