Loss Prevention Agent

Job Details: Job Location: Marriott Norfolk Waterside, Norfolk, VA - Norfolk, VA, Salary Range: $17.00 - $17.00Hourly, POSITION: Loss Prevention

DEPARTMENT: Maintenance

SUPERVISOR: Maintenance Supervisor/Chief Engineer/Assistant General Manager/General Manager

POSITION OVERVIEW:

The loss prevention agent patrols all areas of the property; assists guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. This industry functions seven (7) days a week, twenty-four (24) hours a day.

JOB RESPONSIBILITIES:

Always maintain positive guest relations. Work to resolve guest complaints, ensuring guest satisfaction and communicating effectively with guests as well as team members.
Patrol all areas of the property.
Maintain security of hotel key system; issue and receive keys
Escort and witness cash handling as needed
Assist in shipping and receiving operations
Assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
Lock property entrances and all conference space when required.
Respond to accidents, contact EMS or administer first aid/CPR as required.
Assist guests/employees during emergency situations.
Notify appropriate individuals in the event of accidents, attacks, or other incidents.
Defuse guest/employee disturbances. Call for outside assistance if necessary.
Complete incident reports to document all Security/Loss Prevention related incidents.
Handle all interruptions and complaints.
Resolve safety hazard situations.
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
Report to scenes of vehicle accidents/thefts.
Call for assistance using proper code responses.
Complete a Loss Prevention shift summary/daily activity report.
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Assists in handling emergencies to protect our guests and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.
This job description is not intended to provide a complete and comprehensive list of all job
duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.
Qualifications: EDUCATION & EXPERIENCE:

High School Graduate or General Education Degree (GED): or Work Equivalent
Prefer 1-2 years’ experience in hospitality industry in similar position.
Good understanding of the English language and communication skills both written and verbal.
Previous guest/customer relations training preferred.
Knowledge of proper cleaning techniques, requirements and use of equipment and proper chemical handling

PHYSICAL REQUIREMENTS:

Exert physical effort in lifting/transporting at least 50 pounds.
Push/pull carts and other equipment up to 125 pounds.
Endure various physical movements throughout the work areas.
Work environment – Guest Rooms, Guest and Service Corridors, Housekeeping Office. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.
Must be able to stand and exert well-paced mobility for lengthy periods of time.
Must be able to reach above head and shoulder height to perform job duties.