Lodging Front Desk Agent (Part-Time) Embassy Suites

Job Details: Job Location: Embassy Suites - Panama City Beach, FL, Position Type: Part Time, Salary Range: Undisclosed,

Job Summary

The Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.

Primary Responsibilities & Essential Functions

Registers guest and accommodates requests whenever possible
Handles both check-in and check-out process
Takes payment and resolves billing issues
Post changes to appropriate guest accounts
Maintain accurate records of guests that have checked in and out
Answer phones and respond to emails in a professional and friendly manner
Answer any questions guests have and provide accurate, helpful information about the hotel/resort available rooms, rates, and amenities
Anticipate and address guests needs, resolving problems and complaints
Make recommendations for activities and restaurants
Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests
Upsell additional facilities and services, when appropriate
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
Store any luggage guests have and arrange transportation as needed
Maintain a clean and tidy front desk area
All other duties as assigned

 
Qualifications:

Education and Experience

Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
Ability to read write, speak, and communicate in basic English preferred
Previous customer experience preferred
Previous hospitality experience preferred

Knowledge, Skills, Abilities

Detail oriented and thorough
Ability to perform consistent work to the highest of standards
Ability to remain discreet and respect the privacy of guests
Ability to interact with guests in a pleasant friendly way
Strong communication skills; able to communicate clearly and professionally
Ability to operate Microsoft Office applications effectively
Familiarity with resort check in software
Knowledge of the surrounding areas and attractions
Ability to build and maintain professional relationships with local service providers
Ability to resolve guest issues promptly, professionally, and friendly manner

Physical Demands

Ability to stand and move throughout front office and lobby while continuously performing essential job functions
Ability to lift to 25 lbs
Occasional twisting, bending, stooping, reaching, and walking
Frequent talking, hearing, seeing, and smiling

Working Conditions

Primarily located indoors but can be exposed to outside weather conditions
Occasionally exposed to high volume places
Minimal to moderate noise levers consistent with hotel environment
May be exposed to cleaning chemicals (proper PPE provided)

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities.  The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.