Lobby Lounge Busser, The Monterey Plaza Hotel & Spa

The Monterey Plaza Hotel & Spa is a luxury property.  This 290 room hotel has four penthouse suites, over 17,000 square feet of meeting space, expansive exterior space known as the Plaza, the Promenade and the Terrace, and an award-winning food and beverage program. Banquets, Schooners Coastal Kitchen and Bar, Helmsman Lounge, Tidal Coffee, and Room Service provide guests, groups, and local visitors numerous dining options.  Vista Blue Spa offers a wide array of services in an outstanding location on the penthouse suite level and hosts the Fitness Center in addition to retail and sundries.  

The Monterey Plaza’s mission is to consistently operate as one team, to produce raving fans, loyal guests and associates while achieving annual financial expectations.  Enthusiastically taking care of our guests defines hospitality at our property.

We are seeking a Lobby Lounge Busser to join our team.

Our Bussers provide expert support to the Lobby Lounge team and help to ensure our guests receive timely and gracious service. In addition, it is through their efforts that we can operate a clean and well-stocked Lobby Lounge that is in keeping with the high standards we pride ourselves on.   

ESSENTIAL DUTIES AND RESPONSIBILITIES   

• Greets all guests in a friendly manner.  
• Sets and clears tables according to Hotel standards.  
• Assists Bartenders and Food Servers in servicing the guests.  
• Follow all safety, hygiene and cleanliness protocols at all times.  
• Carries dirty dishes from dining room to the Kitchen.  
• Wipes table tops and chairs with damp cloth.  
• Replaces soiled table linens and sets tables with silverware and glassware.  
• Replenishes supply of clean linens, silverware, glassware, and dishes in the service station.  
• Follows up on all service details for the Food Server.  
• Serves ice water bread and butter to patrons.  
• Cleans the floors when necessary.  
• Sets out and lights candles.  
• Cleans and polishes shelves and doors of service bars and equipment such as coffee urns and cream and milk dispensers.  
• Makes coffee, ice tea and fills fruit juice dispensers.  
• Completes all opening and closing side work.  
• Keeps work area clean and organized.  
• All other duties assigned by the Supervisor.    

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including termination.   

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the Hotel.   

Upon employment, all associates are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the facility.   

QUALIFICATIONS   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• Able to communicate effectively with the public and other team members.  
• Excellent organizational skills.  
• Ability to read, listen and communicate effectively in English.  
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Meets legal age requirement for the position.    

EDUCATION and/or EXPERIENCE   

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. Prior Hospitality experience is preferred   

CERTIFICATES, LICENSES AND REGISTRATIONS   

Food Handler certification, RBS certification.   

PHYSICAL DEMANDS   

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

While performing the duties of this job, the associate is regularly required to stand. The associate frequently is required to walk on various surfaces, carpets, tile and rubber mats; use hands to finger when setting and clearing silverware, folding napkins and handle, or feel when setting and clearing china and glassware; reach with hands and arms when obtaining overhead supplies; stoop, and talk or hear. The associate will occasionally kneel, crouch, or crawl. The associate must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.   

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

The noise level in the work environment is usually loud.   

GROOMING  

All associates must maintain a neat, clean and well-groomed appearance (specific standards available).  

PAY SCALE

The pay scale for this position is $18.90 per hour, plus gratuities.

Monterey Plaza Hotel & Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.