Loan Exception Desk

At Acra Lending our employees enjoy an opportunity to work with great people.  We celebrate several events throughout the year accompanied by raffles and giveaways for employees nationwide.  We are especially proud to give back to our community and truly enjoy one another's company. 
 

We are looking for candidates to join our team who are passionate about their vocation. Who are committed to making a contribution and are looking to gain experience in order to grow in their career. Our headquarters are located on a beautiful campus in Irvine, California and if you work out of our Irvine office we can also provide a free gym membership.

Summary   

The Loan Exception Desk is responsible for overseeing the review, analysis, and approval recommendation process for mortgage loan exception requests within the Company's Non-QM lending platform. This role serves as a key risk management function, balancing loan production objectives with portfolio performance, investor guidelines, and regulatory requirements.

The role requires strong credit judgment, deep knowledge of Non-QM lending, and the ability to structure solutions that support responsible lending while maintaining acceptable risk levels.

Essential Duties and Responsibilities

Credit Risk Management

• Review and evaluate loan exception requests outside published underwriting guidelines.
• Assess borrower creditworthiness using compensating factors and holistic credit analysis.
• Evaluate credit, income, asset, collateral, occupancy, reserve, and documentation exceptions.
• Make approval, decline, or modification recommendations based on risk-adjusted decision-making.
• Establish consistent risk assessment methodologies across loan programs.
• Ensure exception decisions align with company risk appetite and portfolio objectives.

Loan Review and Structuring

• Analyze complex borrower scenarios, including:
  • Bank statement loans
  • DSCR loans
  • Asset utilization loans
  • Foreign national loans
  • ITIN loans
  • Jumbo Non-QM transactions
  • Investor property financing
• Develop alternative structures to mitigate identified risks.
• Collaborate with underwriting and sales teams to create viable lending solutions.

Policy Governance

• Maintain oversight of underwriting guideline exceptions.
• Identify emerging risk trends and recommend policy revisions.
• Monitor exception volume, approval rates, and loan performance.
• Participate in credit policy committee meetings.
• Maintain detailed records supporting all exception decisions.

Leadership and Collaboration

• Manage and develop a team of exception analysts and senior underwriters.
• Provide guidance on complex credit scenarios.
• Partner with:
  • Underwriting
  • Sales
  • Capital Markets
  • Secondary Marketing
  • Compliance
  • Quality Control
  • Servicing
• Act as final escalation point for complex exception requests.

Reporting and Analytics

• Produce and analyze exception tracking reports.
• Monitor performance of approved exceptions against portfolio expectations.
• Present exception trends and risk analyses to executive management.
• Develop key performance indicators (KPIs) for exception management.

Compliance and Audit Support

• Ensure compliance with applicable federal and state mortgage lending regulations.
• Support internal and external audits.
• Maintain documentation supporting exception rationale and approvals.
• Assist in preparation for investor, warehouse lender, and regulatory reviews.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• DE, SAR, or equivalent mortgage underwriting certifications.
• Experience working with private-label securitizations and institutional investors.
• Background in portfolio lending or non-agency credit risk management.
• Experience establishing and maintaining a formal exception approval framework.

Education and/or Experience   

• Bachelor's degree in Finance, Economics, Business Administration, Accounting, or related 8+ years of mortgage underwriting, credit risk, or lending experience.
• 5+ years of Non-QM mortgage experience.
• 3+ years of management or leadership experience.
• Significant experience with delegated authority and credit exception approvals

Benefits

Our benefit offerings include: Medical, dental, vision, wellness programs, EAP counseling services, FSA & HSA, company sponsored life insurance for employee, voluntary life insurance for employee, spouse and child, AD&D Insurance, voluntary short-term and long-term disability, critical illness insurance, accident insurance, legal assistance, pet insurance, living will and trust preparation discounts, commuter program, annual walking challenge, employee appreciation events and monthly sales awards. 

At Acra Lending, we were founded with a clear purpose: to specialize in alternative income loan products that help borrowers qualify for our flexible loan programs. We operate in 39 States, out of nine offices in Arizona, California, Florida, Georgia, Hawaii, Missouri, Nevada, Texas, and Utah along with a growing team of remote professionals across the country.   Throughout the mortgage industry, Acra Lending is widely known for responsible lending practices, product innovation and operational efficiency.  The foundation of our Company is built on helping our customers by providing Non-QM mortgage solutions for today’s borrower in residential and commercial properties across America. 

Our Leadership team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.  We reward our employees with a competitive salary and a variety of benefits to help our team members reach their health, retirement, and professional goals along with an exceptional 401k match program.  We look forward to meeting you!