Licensed Massage Therapist [S] - Dollywood's DreamMore Resort & Spa - Part Time Seasonal

The right candidate will provide high-quality massage services in a positive, collaborative and supportive work environment and facilitate a unique and memorable guest experience by performing all duties in a manner fitting the Dollywood Company brand.

Summary of Essential Functions and Responsibilities

• Provides high-quality massage and other services as your skills and license/s permit, using specified draping techniques and treatment protocols. Must be able to perform all massage techniques within the spa scope of practice within the first 30 days
• Uses proactive sales techniques, recommending and demonstrating retail product for each guest
• Welcomes guests and peers in a genuinely warm and friendly manner
• Arrives to work on time and groomed to the required standard
• Consistently begins and ends services on time
• Maintains treatment room supplies, requesting inventory as needed
• Ensures the cleanliness and neatness of the front-of-house and back-of-house areas. Assisting in cleaning, linen distribution, overall tidiness
• Attends and participates in mandatory department trainings and meetings
• Reports maintenance issues promptly
• Assists with event planning and execution as well as special promotions. Lean in on massage specific topics
• Helps design treatment protocols
• Completes retail and backbar inventories as needed
• Achieves high-level of proficiency with Book4time booking software and assist with trainings and administrative maintenance
• Assists with team scheduling and attendance compliance
• Coordinates food and beverage services for the Spa
• Maintains confidentiality of all proprietary and guest information

Management reserves the right to change and/or add to these duties

Education and Experience Required

• Must be at least 18 years of age
• High school diploma or equivalent
• Computer proficiency and ability to learn new software
• High level of proficiency in massage therapy
• Proficiency in additional modalities such as East Asian therapies, prenatal and oncology therapies
• Current Tennessee Massage Therapy License Required, Active and in Good Status
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Provide 25 to 75-minute massages and body treatments to clients by appointment
• Guide clients through service offerings and determine which massages would fit them most
• Annotating a detailed intake form on client
• Advise stretching, strengthening and relaxation methods
• Suggest future appointments and regime
• Listen to clients during appointments and adjust technique to desired pressure
• Must be able to perform 5-6 treatments per day
• Never diagnose a client with anything but suggest seeing a professional if something seems abnormal or contraindicating 

Physical and Cognitive Requirements  

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting 
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions 
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• Able to meet the physical demands of the job
• Must be able sit, stand and maneuver body for long periods of time

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.