Level 1 Service Desk Intern - Onsite

Job Description:

As an IT Intern, you will assist the technology team with a variety of technical projects while gaining hands-on experience in information technology, business systems, and project implementation. This role is designed to provide exposure to real-world technology environments and help develop practical skills in IT operations, software applications, systems administration, and technology project management.

Responsibilities may include supporting project documentation, researching technology solutions, assisting with software testing and deployments, helping maintain technology records and inventories, participating in team meetings, and learning about system configurations, cybersecurity best practices, and business technology processes. The intern may also assist with data organization, process improvement initiatives, and other technology-related projects as assigned.

This internship is intended as a learning opportunity and provides mentorship from experienced IT professionals. The ideal candidate is eager to learn, detail-oriented, organized, and interested in developing technical and professional skills in a business environment. Strong communication skills, a positive attitude, and a willingness to take on new challenges are essential.

Key Responsibilities:

• Assist with technology and software implementation projects.
• Support project documentation, data organization, and process improvement initiatives.
• Participate in software testing, system research, and technology evaluations.
• Help maintain technology inventories, records, and documentation.
• Attend team meetings and collaborate with staff on assigned projects.
• Learn and apply IT, cybersecurity, and business technology best practices.
• Perform other technology-related tasks and projects as assigned.

Qualifications:

• Currently enrolled in or recently completed a degree program in Information Technology, Computer Science, Business Technology, or a related field.
• Strong interest in technology and willingness to learn new systems and tools.
• Excellent organizational, communication, and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Detail-oriented with a positive attitude and strong work ethic.