Leasing Agent

Job Details: Job Location: Peppertree - Lawrence, KS, Salary Range: $15.00 - $16.00Hourly, Maxus Properties is hiring a Leasing Agent for Peppertree Apartments and Pinnacle Woods Apartments, both located in Lawrence, Kansas.  The team member will work 3-4 days at Peppertree and 1-2 days a week at Pinnacle Woods. 5 days a week total

The Leasing Agent is responsible for supporting the leasing and marketing efforts of the community while delivering an exceptional experience to prospects and residents. This role focuses on generating traffic, conducting property tours, converting leads into leases, and assisting with resident retention. The Leasing Agent serves as a key point of contact for prospective and current residents and plays an important role in maintaining occupancy goals, ensuring compliance with Fair Housing regulations, and supporting daily property operations.

Key Responsibilities

Leasing & Sales Performance

Conduct property tours and effectively present apartment homes, amenities, and community features to prospective residents
Follow up with prospects through phone, email, and other communication channels to convert leads into leases
Maintain knowledge of floor plans, pricing, availability, and community policies
Assist with lease preparation, renewals, and move-in coordination
Achieve leasing goals and support overall occupancy and revenue objectives

Customer Experience & Resident Relations

Provide exceptional customer service to prospects, residents, and guests
Respond promptly and professionally to inquiries, concerns, and service requests
Support resident retention by fostering positive relationships and assisting with renewal efforts
Assist with resident events and community engagement initiatives

Marketing & Lead Management

Respond to online, phone, and walk-in inquiries in a timely and professional manner
Maintain accurate guest card documentation and lead tracking within the property management system
Support community marketing initiatives including outreach, social media, and local partnerships
Ensure model units, leasing offices, and tour routes are maintained to company presentation standards

Operational Support

Assist with daily leasing office operations including answering phones, managing appointments, and administrative tasks
Maintain accurate resident and prospect records within property management systems
Support move-in and move-out processes, including documentation and file compliance
Collaborate with the Property Manager and team to ensure smooth property operations

Compliance & Documentation

Ensure compliance with Fair Housing laws and company policies in all leasing activities
Maintain accurate and complete lease documentation and resident files
Follow established procedures for application processing, screening, and approvals
Uphold confidentiality and professionalism in handling resident information

 
Qualifications:  

Qualifications

Required:
1+ year of customer service, sales, or leasing experience
Strong interpersonal and communication skills
Ability to build rapport with prospects and residents
Basic computer proficiency and ability to learn property management software
Strong organizational skills and attention to detail

Preferred:
Previous multifamily leasing experience
Familiarity with property management software (OneSite, Yardi, or similar)
Experience in sales, hospitality, or customer-focused roles
Knowledge of Fair Housing guidelines