Lead Ticket Services Representative
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OLD GLOBE THEATRE
San Diego, CA, US
Summary
The Lead Ticket Services Representative assists the Ticket Services Director with daily ticket office operations, including processing orders and running reports. They are also responsible for overseeing special projects, training staff, and managing customer relations.
Job Description
Job DetailsJob Location: The Old Globe CA - San Diego, CA 92101Salary Range: $22.00 - $24.00 HourlyThe Old Globe, one of San Diego’s most celebrated professional theatres, is seeking a detail-oriented and experienced individual with strong ticketing and customer service skills to join our Ticket Services team in beautiful Balboa Park. The Lead Ticket Services Representative will assist the Ticket Services Director and Assistant Ticket Services Director in all tasks of the ticket office.
Key Responsibilities include but are not limited to the following:
Processing ticket orders and subscriptions
Running reports
Overseeing special projects
Training and mentoring Ticket Services Representatives
Handling customer relations
Performing other administrative duties as needed
The Old Globe is actively committed to fostering a culture of equity, diversity, inclusion, & access in all areas of our operation. By making intentional, actionable steps, we strive to make The Old Globe a place where theatre makers, employees, volunteers, audience members, and community members of all identities and backgrounds belong. The Old Globe welcomes candidates who demonstrate a commitment to these goals. We strongly encourage people with the following identities to apply: BIPOC, LGBTQIA+, people living with disabilities, and those from other historically and presently marginalized groups. Multilingual candidates are also strongly encouraged to apply.
QualificationsThe successful candidate will have the following skills and abilities:
Strong ticketing experience; Tessitura ticketing system experience preferred
Excellent customer service skills
Strong organizational and administrative skills with efficient follow-through on projects
Proficient computer skills, including Microsoft Excel
Previous supervisory or management experience preferred
Evening and weekend availability required
Must be able to successfully complete applicable background screening
Hourly pay range is $22.00–$24.00 per hour, depending on experience. This is a full-time, benefited position including 401(k) and theatre tickets.
The Tony Award–winning The Old Globe is one of the country’s leading professional nonprofit regional theatres. Now in its 89th year, the Globe is San Diego’s flagship performing arts institution, and it serves a vibrant community with theatre as a public good. Under the leadership of Erna Finci Viterbi Artistic Director Barry Edelstein and the Audrey S. Geisel Managing Director Timothy J. Shields, The Old Globe produces a year-round season of 16 productions of classic, contemporary, and new works on its three Balboa Park stages, including its internationally renowned Shakespeare Festival. More than 250,000 people annually attend Globe productions and participate in the theatre’s artistic and arts engagement programs. Its nationally prominent Arts Engagement Department provides an array of participatory programs that make theatre matter to more people in neighborhoods throughout the region. Humanities programs at the Globe and around the city broaden the community’s understanding of theatre art in all its forms. The Globe also boasts a range of new play development programs with professional and community-based writers, as well as the renowned The Old Globe and University of San Diego Shiley Graduate Theatre Program. Numerous world premieres—such as 2014 Tony Award winner for Best Musical A Gentleman’s Guide to Love and Murder, Bright Star, The Full Monty, Dirty Rotten Scoundrels, and Dr. Seuss’s How the Grinch Stole Christmas! —have been developed at The Old Globe and have gone on to highly successful runs on Broadway and at regional theatres across the country.
Founded
1935
Company size
51-200 employees
Industry
Performing Arts
Org type
Nonprofit
Headquarters
San Diego, CA
The Tony Award–winning The Old Globe is one of the country’s leading professional nonprofit regional theatres. Now in its 89th year, the Globe is San Diego’s flagship performing arts institution, and it serves a vibrant community with theatre as a public good. Under the leadership of Erna Finci Viterbi Artistic Director Barry Edelstein and the Audrey S. Geisel Managing Director Timothy J. Shields, The Old Globe produces a year-round season of 16 productions of classic, contemporary, and new works on its three Balboa Park stages, including its internationally renowned Shakespeare Festival. More than 250,000 people annually attend Globe productions and participate in the theatre’s artistic and arts engagement programs. Its nationally prominent Arts Engagement Department provides an array of participatory programs that make theatre matter to more people in neighborhoods throughout the region. Humanities programs at the Globe and around the city broaden the community’s understanding of theatre art in all its forms. The Globe also boasts a range of new play development programs with professional and community-based writers, as well as the renowned The Old Globe and University of San Diego Shiley Graduate Theatre Program. Numerous world premieres—such as 2014 Tony Award winner for Best Musical A Gentleman’s Guide to Love and Murder, Bright Star, The Full Monty, Dirty Rotten Scoundrels, and Dr. Seuss’s How the Grinch Stole Christmas! —have been developed at The Old Globe and have gone on to highly successful runs on Broadway and at regional theatres across the country.
Founded
1935
Company size
51-200 employees
Industry
Performing Arts
Org type
Nonprofit
Headquarters
San Diego, CA
