Lead Technician
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FEDERATED SERVICE SOLUTIONS INC
Plymouth, MI, US
Summary
The Lead Technician is responsible for performing on-site installations, maintenance, and repairs of low-voltage network cabling and telematics systems. They must also document all work clearly and provide professional communication to customers during field service activities.
Job Description
Description
Position Title: Lead Technician
Location: Remote 100% Travel, deploy from Michigan
Reports To: Resource Deployment Manager
Job Type: Full Time, Non-Exempt
About Federated Service Solutions:
Founded in 2004, Federated Service Solutions is a dynamic and innovative technology company dedicated to helping businesses do business better. We are committed to fostering a collaborative and inclusive work environment where all employees can thrive and contribute to our shared success. We do this by creating a culture of accountability, aligning our strategies and policies with the company's goals, vision, and values, and exceeding customer expectations by putting the right people in the right seats. Join us and be a part of our exciting journey towards growth and excellence.
Who We’re Looking For:
We’re hiring a Lead Technician to be the face of our field installs—owning outcomes, solving real problems, and guiding projects across the finish line. If you’ve got a strong mechanical mindset, can speak fluently with customers and teammates alike, and know your way around wires, dashboards, and diagnostic tools, this seat is built for you.
This role is ideal for someone who takes pride in doing the job right the first time, even when working independently and under pressure. Whether you’re installing low-voltage cabling at a retail site or wiring a GPS system into a fleet vehicle, you’re calm, capable, and always professional.
You’ll work remotely but travel frequently—sometimes at night or over weekends depending on project needs. You’ll be the go-to technician on-site, so leadership, clarity, and ownership are a must.
What You’ll Do:
Deliver high-quality on-site service and customer communication during installation, maintenance, or repair activities, ensuring professional conduct and issue resolution.
- Install and configure low-voltage network cabling and hardware in field environments, adhering to site specs, safety standards, and project timelines
- Lead vehicle-based installations of telematics, GPS, and electronic systems, ensuring accuracy, calibration, and adherence to manufacturer requirements
- Diagnose, troubleshoot, and resolve technical issues independently, using diagrams, tools, and software to identify and correct field problems
- Document work clearly and completely using digital tools, ensuring photos, checklists, and system entries meet closeout and reporting standards
Why Join FSS?
+ Paid training and certifications
+ Clear career advancement path
+ Opportunity to travel across the United States
+ Hands-on experience with fleet technology and vehicle electronics
+ Learn from experienced industry professionals
+ Build a long-term career in a growing technology field
Requirements
What You Bring:
- High school diploma or equivalent
- Strong mechanical aptitude and comfort using hand and power tools
- Excellent communication skills and customer-facing presence
- Ability to work independently, think critically, and problem-solve in the field
- Willingness to travel extensively and work flexible schedules (days, nights, weekends)
- Clean driving record and valid driver’s license
Nice to Have:
- 1+ years of experience in network cabling, telecom, or automotive electronics
- Ability to read wiring diagrams, blueprints, and technical manuals
- Familiarity with telematics or diagnostic tools (e.g., Samsara, GPS platforms)
- Technical diploma or certificate in electronics, automotive, or telecom-related fields
- Certifications such as BICSI Installer, CompTIA Network+, MECP, or equivalent
This Role Isn’t for You If:
You avoid ownership, struggle to communicate clearly on-site, or shy away from complex or messy installs. If you prefer a desk, dislike travel, or need someone to guide every move—this probably isn’t your seat.
Physical Requirements:
+ Ability to lift and carry equipment up to 50 lbs.
+ Ability to work inside vehicles and confined spaces.
+ Ability to bend, kneel, crawl, climb, and stand for extended periods.
+ Ability to use hand and power tools safely.
Our Benefits:
Competitive Compensation
Focus on Culture and Employee Engagement: Emphasizing work-life balance.
Paid Time Off
Medical/Dental/Vision Plans: Starting the first of the month following hire date.
401(k) + Company Match
Profit Sharing
Life and Disability Insurance
Employee Discounts, Employee Referral Bonuses
Federated Service Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any legally recognized protected class under federal, state, or local law. To read more about Equal Employment Opportunity (EEO) please visit www.dol.gov
Thousands of companies provide IT solutions, but do they really give a damn about your network, your budget, and your schedule? We do!
FSS is a single source, global provider of IT infrastructure and equipment solutions with a proven track record in retail, hospitality, manufacturing, communications, food service, construction, and financial service industries. We specialize in network design, configuration, staging, deployment, and ongoing management in both new and existing environments.
We’re a WBENC-certified organization full of solution-driven IT professionals with an average of 15 years of industry experience. Whether you’re a small business or a global enterprise, our project managers, engineers and field techs are fully invested in your success. We’ll partner with you to find solutions that fit your needs, and help you adapt to changes in your industry and ever-evolving network technology.
Federated Service Solutions not only works hard, but plays hard. We’re a Detroit Free Press 2024 Top Place to Work, and we’ve accomplished this by building a team of IT professionals that feel empowered to go above and beyond for our customers. Say goodby to the cold and soulless IT teams that just want to check a box, we’re here to think outside of it.
Founded
2004
Company size
51-200 employees
Industry
Information Technology & Services
Org type
Privately Held
Headquarters
Plymouth, Michigan
Thousands of companies provide IT solutions, but do they really give a damn about your network, your budget, and your schedule? We do!
FSS is a single source, global provider of IT infrastructure and equipment solutions with a proven track record in retail, hospitality, manufacturing, communications, food service, construction, and financial service industries. We specialize in network design, configuration, staging, deployment, and ongoing management in both new and existing environments.
We’re a WBENC-certified organization full of solution-driven IT professionals with an average of 15 years of industry experience. Whether you’re a small business or a global enterprise, our project managers, engineers and field techs are fully invested in your success. We’ll partner with you to find solutions that fit your needs, and help you adapt to changes in your industry and ever-evolving network technology.
Federated Service Solutions not only works hard, but plays hard. We’re a Detroit Free Press 2024 Top Place to Work, and we’ve accomplished this by building a team of IT professionals that feel empowered to go above and beyond for our customers. Say goodby to the cold and soulless IT teams that just want to check a box, we’re here to think outside of it.
Founded
2004
Company size
51-200 employees
Industry
Information Technology & Services
Org type
Privately Held
Headquarters
Plymouth, Michigan
