Lead Software Engineer (ECM Specialization)

SUMMARY:   

Leads the design, development, and support of modern software solutions in an Agile/Scrum and DevOps environment, with specialization in Enterprise Content Management (ECM) and workflow automation. Applies modern engineering practices CI/CD, automated testing, infrastructure as code, and observability to deliver secure, resilient, and scalable services. Provides technical leadership for ECM technologies (e.g., OnBase, Kofax, ImageRight or similar) and integrates content services with enterprise applications and cloud platforms.

RESPONSIBILITIES/TASKS: 

• Serves as technical lead for Enterprise Content Management (ECM) platforms and content services (e.g., OnBase, Kofax, ImageRight), including workflow automation, integrations, and platform modernization.
• Leads end to end delivery for ECM and content enabled applicationsplanning, design, build, test, release, and support and ensures alignment to enterprise architecture standards.
• Partners with Product Owners, Scrum Masters, architects, and business stakeholders to refine roadmaps, define outcomes, and prioritize backlogs; translates requirements into executable delivery plans.
• Implements Agile/Scrum practices and DevOps automation CI/CD pipelines, automated testing, code quality gates, and infrastructure as code and drives release management across environments to improve delivery speed and reliability.
• Provides technical direction to the team establishes patterns, ensures consistent implementation, and coaches engineers through design and delivery decisions.
• Diagnoses and resolves incidents and performance issues across ECM platforms, APIs/integrations, and supporting services (application, database, and infrastructure).
• Works with the Product Team to ensure user stories for content capture, workflow, and records requirements are developer-ready with clear acceptance criteria and test scenarios.
• Builds automated tests and performs resiliency, failover, and load testing to validate nonfunctional requirements for ECM services in production.
• Ensures ECM solutions align with security, retention, privacy, and audit requirements; partners with IT Security and Records to implement governance controls.
• Leads and participates in engineering excellence activities design reviews, architecture discussions, communities of practice and mentors engineers on modern development practices.
• Performs and facilitates code reviews to enforce standards, secure coding practices, and maintainable designs; drives consistent patterns for integrations and workflow components.
• Drives operational readiness monitoring/alerting, runbooks, root cause analysis, and continuous improvement to maintain high availability in production.
• Extensive knowledge of software architecture and design, modern engineering practices, and delivery including Agile/Scrum, CI/CD, and DevOps operations.
• Expertise with cloud technologies (Azure, O365, AWS) and enterprise platforms (e.g., SharePoint) and experience integrating with ECM/content services.
• Ability to build services and applications using .NET / ASP.NET / C# / SQL Server and integrate with CRM and other enterprise systems.
• Experience integrating ECM platforms via REST/SOAP APIs, webhooks, and eventdriven patterns; strong understanding of content capture, indexing, and workflow concepts.

• Strong knowledge of C#, .Net framework, Asp.Net, and MVC.

• Strong knowledge of OOAD and multi-tier architectures, including MVC/MVP/MVVM design patterns.

• Strong knowledge of web services, WCF, REST, and SOA Architecture.

• Knowledge with MS Entity Framework.

• Strong knowledge of MVC GUI design including the ability to incorporate JQuery, JavaScript and CSS, plus expertise with AJAX/SPA.

• Expertise with tools such as MS SQL Studio, PL/SQL Developer / Toad etc.

• Strong analytical, problem solving, and planning skills.

• Excellent interpersonal and communication skills.

• Ability to multi-task in a fast-paced environment.

• Team player who is flexible, delivery-oriented, and takes responsibility for the team’s success.

• Enthusiastic attitude with the drive to continually learn and improve.

This position description identifies the responsibilities and tasks typically associated with the performance of the position.  Other relevant essential functions may be required.

EMPLOYMENT QUALIFICATIONS:

EDUCATION OR EQUIVALENT EXPERIENCE:

Bachelor’s degree in information services or related field.  Combinations of relevant education and experience may be considered in lieu of a degree. Continuous learning, as defined by the Company’s learning philosophy, is required.  Certification or progress toward certification is highly preferred and encouraged.

EXPERIENCE:

Minimum seven years experience of development and system design which provides the necessary skills, knowledge, and abilities. 

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

• Ability to understand business needs and conceptualize and implement information systems that support those business strategies.
• Experience working within an agile framework like Scrum based development organization.
• Thorough knowledge of departmental procedures processes and work flows.
• Knowledge of standard languages, coding methods, company coding standards and quality requirements.

• Excellent oral and written communication skills required.

• Demonstrated abilities to successfully document and communicate software platform designs to all levels of staff (technical and non-technical).

• Ability to work constructively with other technical experts in a group setting.

• Knowledge of object-oriented development languages and web-related technologies.

• Ability to comprehend the consequences of various problem situations and address them, or refer them for appropriate decision making.
• Ability to effectively exchange information clearly and concisely, and present ideas, reports facts and other information, and respond to questions as appropriate.
• Demonstrated leadership abilities.
• Ability to make competent, independent decisions.
• Ability to manage technical services and software vendors.
• Ability and proficiency in the use of project management tools and techniques.
• Ability to maintain confidentiality.
• Ability to perform other assignments at locations outside the office.

RECOMMENDED SKILLS/QUALIFICATIONS (ADDITIONAL)

• Experience with Enterprise Content Management (ECM) platforms, including:

  • OnBase by Hyland (workflow design, Unity scripting, WorkView, API integrations)

  • Kofax (Capture, Transformation Modules, workflow automation)

  • ImageRight (content storage, workflow configuration, system administration)

  • Other ECM/document‑management systems supporting imaging, workflow, and records retention

• Ability to integrate ECM platforms with enterprise applications, including .NET systems, CRM platforms, and cloud services.

• Knowledge of document capture, indexing, classification, and automated workflow design.

• Experience modernizing or migrating legacy ECM solutions to cloud or hybrid architectures.

• Familiarity with REST APIs, webhooks, and service‑based integrations used in ECM ecosystems.

• Understanding of security, retention, and governance practices related to enterprise content.

• Ability to troubleshoot and optimize ECM workflows and performance.

WORKING CONDITIONS:

Work is performed mainly in an office environment with minimal hazards. Ability to work extended hours as needed. Travel may be required.

 PAY RANGE: 

“Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $82,900 and $217,250.”

We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis.  Nothing herein is intended to create a contract.

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Accident Fund Insurance Company of America