Salary Unstated
29d ago
Lead Host
Boost your chances before you apply.
Shady Creek Winery
IN
Summary
The Lead Host manages the host team, oversees guest check-ins, reservations, and seating flow to ensure a smooth guest experience. They also supervise the retail area, assist with training new staff, and maintain high standards of service and cleanliness.
Job Description
Benefits:
- Free uniforms
- Opportunity for advancement
- Training & development
- Employee discounts
Lead Host
The Lead Host is responsible for supporting the Host team and ensuring a smooth, welcoming guest experience from arrival to departure. This position acts as a leader on the host stand, helping with guest flow, reservations, seating, communication, and daily host duties.
Key Responsibilities:
- Lead and support the Host team during shifts
- Manage guest check-ins, reservations, waitlists, and seating flow
- Coordinate and help manage large parties, including setup, communication, and guest needs
- Assist with large party reservations and ensure details are communicated to the appropriate team members
- Oversee the retail area, including keeping displays stocked, organized, and presentable
- Assist guests with retail purchases and provide knowledgeable, friendly service
- Communicate effectively with Hosts, Wine Tasting Associates, and management
- Ensure the host stand, entrance, and retail areas remain clean, organized, and welcoming
- Assist with training and coaching new Hosts
- Help address guest questions and concerns professionally
- Monitor the overall guest experience and communicate issues to management
- Complete opening, closing, and host-stand/retail duties as assigned
- Set a positive example of Shady Creek’s service standards, professionalism, and teamwork
