Lead Guest Service Associate - FL

Job DetailsJob Location: 6702 Bird Road - Miami, FL 33155Salary Range: $15.00 - $16.00 HourlyPOSITION SUMMARY:

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire 
experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service 
Associate is able to work with like-minded individuals who share in their excitement and passion 
for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in 
feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

DUTIES AND RESPONSIBILITIES:

Selling wax passes.
Opening and closing procedures of the center.
Managing the flow of guests in and out of the center and assisting with questions as needed. The 
Reservation Book regarding the guest's requests and associate's availability.
Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and 
demonstrating products on guests, and benefits and savings of Wax Passes and consistency with 
waxing.
Responsible for maintaining the front of the center, including, but not limited to, restocking 
product shelves and refilling brochure and card holders.
Responsible for educating guests on current in-center promotions.
Responsible for checking their schedule on a weekly basis.
Responsible for arriving to work on time wearing the appropriate dress code and name 
tag.
Responsible for following all corporate policies and procedures.
Participation in community events and street team marketing when requested.
Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not 
scheduled, the associate will attend a minimum of 1 Strut Session per month).
Participate on Strut Bloomfire by actively commenting on questions and posts.
Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring 
the scripts and standard responses while working in the location.
Responsible for maintaining and exceeding center and individual goals.
Responsible for center cleanliness.
Other duties as assigned.

QualificationsKNOWLEDGE AND SKILL REQUIREMENTS:

High school diploma or GED required; or one to two years related experience or training.

Equivalent combination of education and experience will also be considered.