Lead Application Engineer - EPIC Resolute Hospital Billing (REMOTE)

At TriHealth, our corporate team thrives on a service-oriented mindset grounded in inclusivity, innovation, and collaboration. We cultivate a supportive culture where every team member is valued, empowered, and given a true sense of belonging.

When you join us, you become part of a community that invests in your personal well-being and your professional future. You’ll experience meaningful growth and development opportunities, excellent benefits, and a workplace where people actively support one another and share best practices every day.

Here, your contributions matter—and together, we make a lasting impact.

Location: This is a work from home position that requires team member residence within a 2.5 hour radius of Greater Cincinnati, OH 

Schedule: Full-Time, Day Shift with on call rotation requirements

Minimum Job Requirements:
Live within 2.5 hours radius of TriHealth
Bachelor's Degree in Information Systems 
Other relevant fields of study 
Equivalent experience accepted in lieu of degree
Flexible/adaptable learning and understanding new technologies 
Proven analytical and problem-solving abilities 
Ability to work both independently and in a team-oriented, collaborative environment 
Execute tasks in a high-pressure environment
4-5 years experience in a related field

On-call rotation 
Epic Certified in Resolute Hospital Billing

Job Overview:

Under the general supervision and direction of the Applications Manager, this position performs high level technical systems analysis and programming in one or more specialized phases of applications. Also is delegated the responsibility and accountability of managing the application portion of projects from concept to completion. Prepares detailed specifications from which programs will be written. Responsible for understanding customer needs and processes to ensure maximum utilization of automation and system availability. Persons in this position are responsible for program design, coding, testing, debugging and documentation. Works with other Information System teams to ensure the performance of underlying technical infrastructure and software utilization. This position is also accountable for application development, modifications of existing and new systems, customer support, consulting and providing information as appropriate to departments, management and the organization. Scope includes defining and understanding specification, preparing request for proposals, and participating in system acquisition process and implementation. Serves as an example and facilitator to other team members.

Job Responsibilities:

Supports departmental and organizational processes including customer support and problem resolution in a timely manner to ensure maximum system availability. Provides appropriate escalation of critical issues as necessary.
Performs high quality definition, analysis, design, programming functions and documentation for assigned projects and requests. 
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Ensures that project solutions -designs, request for proposal, system acquisition, and modification, etc.- meet the goals and objectives of the requesting department
Provides leadership to ensure project tasks are completed accurately and within the time estimated from the project schedule or scheduled completion date of request
Attends technical/professional training courses -seminar or self-study- for career development and job responsibility performance.

Other Job-Related Information:

On-call is expected in this position, per the Information Systems On-Call policy

Working Conditions:

Climbing - Rarely
Concentrating - Frequently
Continous Learning - Consistently
Hearing: Conversation - Consistently
Interpersonal Communication - Frequently
Kneeling - Rarely
Lifting <10 Lbs - Consistently
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Reading - Frequently
Sitting - Frequently
Standing - Occasionally
Stooping - Rarely
Thinking/Reasoning - Consistently
Use of Hands - Frequently
Color Vision - Rarely
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community