Large Format Printer -Field Service Engineer
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Location:
TX
Company:
HP IQ
Summary:
Perform installations, maintenance, and repairs on large format printing equipment at customer sites. Manage customer relationships, configure system hardware and software, and ensure high levels of customer satisfaction.
Requirements:
Hard Skills: Printer repair, Color management, Inkjet printing technology, Mechanical skills, Pneumatic skills, Electrical skills, Electronic skills, Computer skills, Network skills, Project management, Communication skills, Problem-solving, Customer relations, System configuration, Hardware installation, Software integration
Experience: 5-10 years
Job Description:
Large Format Printer -Field Service Engineer
Description -
Job Description
About the opportunity:
The Large Format Printer Field Technical Support Team is part of HPs Global Customer Support Organization, the team responsible for supporting our customers in every aspect of their journey with HP. In this role you will work from your home office in the Denver Area. You will be trained on HP customer service practices and standards to handle on-site servicing, diagnostics, and repairs for HP Printers.
What you’ll do:
Perform installations, training, maintenance, and repairs on customer's Large Format Printing equipment.
Determine site and equipment requirements.
Understand customer goals and identify the consequences of various solutions.
Work according to the project plan, installation plan, and escalation plan.
Configure system hardware, software, and network components.
Assemble and integrate system/product and verifies system/product operation.
Use proactive monitoring procedures to identify problem-prevention opportunities.
Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts.
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
Handle customer-relations problems promptly and appropriately and escalate issues according to established procedures.
Educational Experience:
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
What you bring to the team:
Knowledge and experience with printer's repair support
Exceptional organizational or project management skills
Exceptional communications skills
Problem-solving skills
The ability to build and maintain ongoing relationships with customers, peers, and support partners
The ability to perform under pressure where customers rely on you to solve their technical problems
SPECIAL SKILLS:
Knowledge of Color Management
Knowledge of inkjet printing technology
Strong mechanical skills
Strong pneumatic skills
Strong electrical and electronic skills
Strong computer/network skills
Ability to work autonomously.
Valid driver’s license in good standing
Ability to lift, bend and stoop throughout the day as necessary to repair printers.
Salary:
The pay range for this position is $24.50 to $34.00 USD per hour (applies to United
States of America candidates only). Pay varies by work location, job-related
knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
* Health insurance
* Dental insurance
* Vision insurance
* Long term/short term disability insurance
* Employee assistance program
* Flexible spending account
* Life insurance
* Generous time off policies, including;
* 4-12 weeks fully paid parental leave based on tenure
* 13 paid holidays
* 15 days paid time off (US benefits overview
[https://hpbenefits.ce.alight.com/])
The compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time,
with or without notice, subject to applicable law.
Job -
Services
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
75%
Relocation -
No
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
