Large Animal Customer Service Representative
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Community Veterinary Partners
PA
Summary
The Customer Service Representative will manage daily reception operations, including answering phones, scheduling appointments, and assisting clients. They are also responsible for maintaining accurate patient records, processing payments, and handling state documentation.
Job Description
Large Animal Customer Service Representative (Part-Time)
Quakertown Veterinary Clinic is seeking a friendly, organized, and professional Customer Service Representative to join our Large Animal Reception team.
If you enjoy working with people, thrive in a busy environment, and have an appreciation for horses and farm animals, we'd love to hear from you. As part of our 24/7 veterinary hospital, you'll play an important role in creating a positive experience for clients while supporting our large animal veterinarians and staff.
Our team is committed to providing compassionate, high-quality veterinary care and outstanding customer service every step of the way.
What You'll Do
As a member of our reception team, you'll help ensure the day-to-day operation of the large animal service runs smoothly. Responsibilities include:
- Answering incoming phone calls in a courteous and professional manner
- Assisting clients with questions and directing inquiries to the appropriate team members
- Welcoming clients and managing the check-in and check-out process
- Scheduling appointments and maintaining an organized daily schedule
- Entering and updating client and patient records accurately
- Preparing invoices and processing payments
- Performing general administrative tasks, including filing, email, mail handling, and maintaining records
- Completing and organizing required state documentation
Schedule
- Part-time position
- Consistent daytime hours supporting our Large Animal service
What We're Looking For
- Previous experience in customer service, reception, or a client-facing role is required
- Strong verbal and written communication skills
- Excellent organizational skills with the ability to manage multiple tasks efficiently
- A positive, team-oriented attitude and a commitment to providing exceptional customer service
- Comfort working in a veterinary setting; experience with large animals is helpful but not required
- Professional communication, appearance, and conduct
At Community Veterinary Partners, we believe a kinder, more compassionate world begins with how we care—for animals, for people, and for each other.
We’re a growing community of over 140 locally led general practice, exotic, large animal, and ER/Specialty veterinary hospitals, across 18 states, united by a shared mission: to create more meaningful moments between pets and people.
Each hospital in our community has its own story, culture, and values—and we believe in honoring and celebrating that individuality. What brings us together is a commitment to care that’s not just clinically excellent, but deeply human in spirit.
Our work is guided by four core pillars:
• Elevate Care: through clinical autonomy, innovation, and shared expertise
• Champion People: with well-being support, mentorship, and career growth
• Enhance Experiences: for our teams, clients, and patients alike
• Expand Impact: in the communities we serve and the profession we love
Whether it’s mentoring the next generation of doctors, hosting clinical trials, fostering leadership, or helping a team open the doors to a new hospital, CVP is building something lasting: a trusted community where veterinary professionals feel seen, supported, and empowered to lead.
We’re not just in the business of veterinary medicine—we’re building a place where people grow, teams thrive, and every meaningful moment of care makes a difference.
Founded
2009
Company size
1,001-5,000 employees
Industry
Veterinary Services
Org type
Privately Held
Headquarters
Philadelphia, Pennsylvania
At Community Veterinary Partners, we believe a kinder, more compassionate world begins with how we care—for animals, for people, and for each other.
We’re a growing community of over 140 locally led general practice, exotic, large animal, and ER/Specialty veterinary hospitals, across 18 states, united by a shared mission: to create more meaningful moments between pets and people.
Each hospital in our community has its own story, culture, and values—and we believe in honoring and celebrating that individuality. What brings us together is a commitment to care that’s not just clinically excellent, but deeply human in spirit.
Our work is guided by four core pillars:
• Elevate Care: through clinical autonomy, innovation, and shared expertise
• Champion People: with well-being support, mentorship, and career growth
• Enhance Experiences: for our teams, clients, and patients alike
• Expand Impact: in the communities we serve and the profession we love
Whether it’s mentoring the next generation of doctors, hosting clinical trials, fostering leadership, or helping a team open the doors to a new hospital, CVP is building something lasting: a trusted community where veterinary professionals feel seen, supported, and empowered to lead.
We’re not just in the business of veterinary medicine—we’re building a place where people grow, teams thrive, and every meaningful moment of care makes a difference.
Founded
2009
Company size
1,001-5,000 employees
Industry
Veterinary Services
Org type
Privately Held
Headquarters
Philadelphia, Pennsylvania
