Lab Client Services Representative, Wage
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University of Virginia
VA
Summary
Provides customer service and communication regarding specimen submission and result reporting to healthcare providers. Acts as a resource for laboratory policies and manages the dispatch of lab couriers.
Job Description
Provides customer service and laboratory-related communication regarding specimen submission and reporting of results to healthcare providers that use the UVA Medical Laboratories.
Job Description
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Communicates patient results clearly accurately and effectively to laboratory clients.
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Serves as a resource to clients regarding test requirements specimen submission and other laboratory policies and procedures.
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Serves as a dispatch service for lab couriers.
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Serves as trainer and role model for new staff.
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Performs area-specific support activities.
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In addition to the above job responsibilities, other duties may be assigned.
MINIMUM REQUIREMENTS:
Education: High School Graduate or Equivalent; or Medical Laboratory Assistant Career Study Certificate (CSC) or an official letter from the College stating MLA course work has been completed. Must meet Clinical Laboratory Improvement Act & Amendment (CLIA) education requirements for complexity of testing performed
Experience: High School Graduate or Equivalent – 2 years of relevant experience; or Medical Laboratory Assistant Career Study Certificate (CSC) – no experience required.
License/Certification: MLA(ASCP) within 12 months of hire
PHYSICAL DEMANDS
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Job requires sitting, standing for prolonged periods, frequently, bending/stooping and repetitive motion: extension & flexion at wrist. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull less than 20lbs. May be exposed to chemicals, blood/body fluids and infectious disease.
The starting base rate for this role is $17.25 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.
UVA Physicians Group (UPG) was founded in 1979 as a supportive partner to UVA Medical Center and UVA School of Medicine. For over 40 years, UPG has been committed to improving the lives of UVA Health physicians & providers and to the mission, vision and values of UVA Health in service to our patients throughout the region.
UPG is an administratively supported group practice which operates as a collaborative UVA Health entity supporting UVA Health physicians & providers at UVA Medical Center and in a number of Clinical Practice Group (CPG) locations throughout Charlottesville and the Commonwealth of Virginia.
Over 900 UVA clinical faculty members are dually employed through UPG and UVA School of Medicine's 21 clinical departments. UPG also employs nearly 200 advanced practice providers and other clinicians within UVA clinical departments, and approximately 150 physicians, advanced practice providers & clinicians in practices locally and regionally.
In addition to its clinical role in supporting the University’s mission to deliver world-class patient care, UPG provides administrative and financial functions that support care delivery and clinical management. Approximately 400 UPG team members fulfill these administrative and financial roles in Charlottesville locations and in clinics across the Commonwealth.
UPG is an independent 501(c)3 University Associated Organization (UAO) and is governed by its own Board of Directors with a public majority.
Founded
1979
Company size
501-1,000 employees
Industry
Education
Org type
Nonprofit
Headquarters
Charlottesville, VA
UVA Physicians Group (UPG) was founded in 1979 as a supportive partner to UVA Medical Center and UVA School of Medicine. For over 40 years, UPG has been committed to improving the lives of UVA Health physicians & providers and to the mission, vision and values of UVA Health in service to our patients throughout the region.
UPG is an administratively supported group practice which operates as a collaborative UVA Health entity supporting UVA Health physicians & providers at UVA Medical Center and in a number of Clinical Practice Group (CPG) locations throughout Charlottesville and the Commonwealth of Virginia.
Over 900 UVA clinical faculty members are dually employed through UPG and UVA School of Medicine's 21 clinical departments. UPG also employs nearly 200 advanced practice providers and other clinicians within UVA clinical departments, and approximately 150 physicians, advanced practice providers & clinicians in practices locally and regionally.
In addition to its clinical role in supporting the University’s mission to deliver world-class patient care, UPG provides administrative and financial functions that support care delivery and clinical management. Approximately 400 UPG team members fulfill these administrative and financial roles in Charlottesville locations and in clinics across the Commonwealth.
UPG is an independent 501(c)3 University Associated Organization (UAO) and is governed by its own Board of Directors with a public majority.
Founded
1979
Company size
501-1,000 employees
Industry
Education
Org type
Nonprofit
Headquarters
Charlottesville, VA
