KPBS Desktop Support Specialist

Overview

The salary range for this position is $25.00 - $28.00 per hour depending upon qualifications and is non-negotiable.

This position is scheduled to close on XX/XX/26 at 4:00pm (PST).

KPB KPBS serves the greater San Diego community with informative, cultural, entertaining and educational television, radio, and digital programming. KPBS TV/FM is the public television and radio station for San Diego. Licensed to San Diego State University, KPBS supports and furthers the university’s educational and community service mission by informing, enlightening and empowering its audience. It does so not only by presenting national and locally produced programming of value to its San Diego audience, but also by producing programming about San Diego and its people for distribution nationwide.

Perks you'll enjoy as a member of #teamKPBS

• Working on a college campus & in public media: Access to campus facilities and staff perks, weekly farmer's market, tons of eateries, community events, entertainment, etc.
• 10 vacation days, 1 personal day & 13 holidays off (4+ days off over winter break)
• Enjoy a 'beautiful day in the neighborhood' with local employee discounts
• Opportunity drawings to attend events
• Discounts on local attractions (theme parks, entertainment, restaurants, memberships)
• Free wellness classes & programs
• Staff pop-up events
• Full benefits packages that are unmatched (medical, dental, vision, life)
• Sick leave accruals and paid leave options
• On-site childcare at a discounted rate (based on availability)
• Opportunities for continued learning and professional development
• Flexible spending account(s) (FSA)
• Employee assistance program (EAP)
• Matching and voluntary retirement savings plan

Responsibilities

Under the general supervision of the Help Desk Manager, the Desktop Support Specialist provides frontline technical support and serves as the primary point of contact for employees experiencing technology-related issues. The position is responsible for diagnosing and resolving hardware, software, network, and access-related issues by prioritizing and addressing incoming support requests.

Working collaboratively across the organization, this position is expected to understand technical needs, troubleshoot issues, and provide timely, effective solutions that minimize disruption to business operations. This role requires a combination of technical expertise, problem-solving ability, sound judgement, and strong customer service skills.

The following information is intended to be representative of the work performed by incumbents on this position and is not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position is the work is similar related, or a logical extension of position responsibilities

Desktop Support (95%)

• Act as the primary point of contact for technical assistance via ticketing system and in person.
• Troubleshoot and resolve hardware, software, network, and peripheral issues.
• Handle user onboarding and offboarding, including provisioning accounts in an Active Directory environment, workstation setup, and orientation.
• Configure, image, deploy, and maintain company laptops and desktops using RMM and MDM tools.
• Assist with basic network troubleshooting (Wi-Fi, VPN, Ethernet connectivity) and local office hardware like printers, AV systems, and conference rooms.
• Maintain accurate IT inventory, log all support activities in the ticketing system, and document standard operating procedures (SOPs) for the team and end-users.
• Perform data entry, document preparation, scanning, copying, mailings, emailing, filing, and making phone calls as requested by the manager.
• Package, test, deploy, update, and troubleshoot software.
• Document all resolutions and instructions in detail in the knowledgebase.
• Maintain up-to-date documentation of our IT infrastructure, tracking hardware assets, software licenses, and system configurations.

Other Duties and Responsibilities as Assigned (5%)

The fo

Qualifications

Knowledge and Abilities 

• Demonstrated excellence in providing responsive, professional, and courteous customer service to internal and external customers.
• Ability to communicate effectively, both orally and in writing
• Ability to interact effectively with co-workers, staff, campus partners and the public from diverse backgrounds
• Ability to problem solve and develop solutions in critical or time-sensitive circumstances
• Ability to demonstrate working independently, with teams, as well as under direct supervision
• Ability to understand, interpret, and adhere to SDSU IT and KPBS IT documentation.
• Ability to adapt to various situations quickly in a professional and thorough manner
• Ability to display motivation and strong interpersonal skills
• Ability to display organization, meet deadlines, display detail orientation, possess good judgment and common sense
• Ability to understand and follow posted work rules and procedures
• Demonstrated understanding of the facility, and ability to help enforce policies and regulations
• Ability to demonstrate reliability and accountability by reporting to work on time and as scheduled, following established work rules and procedures, appropriately following supervisory direction and receiving and applying constructive feedback.

Minimum Education

Bachelor’s degree, preferably in computer science, mathematics, or a related technical field, or an equivalent combination of education and relevant technical experience.

ADDITIONAL APPLICANT INFORMATION

• Candidate must reside in California and live within a commutable distance from SDSU at time of hire.
• Job offer is contingent upon satisfactory clearance based on background check results (including a criminal record check).
• San Diego State University Research Foundation is an equal opportunity employer. Consistent with California law and federal civil rights laws, SDSU Research Foundation provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin or any other categories protected by federal or state law.  
• Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. Our commitment to equal opportunity means ensuring that every employee has equal access to resources and support. 
• SDSU Research Foundation complies with Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), and other applicable state and federal anti-discrimination laws including grant or contract terms and conditions related to funded program activities. Further the SDSU Research Foundation maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.  
• SDSU Research Foundation makes all employment decisions including, but not limited to, applicant screening, hiring, promotion, demotion, compensation, benefits, disciplinary actions, and terminations on the basis of merit.