Key Account Manager

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! 

Career Exploration at Acquia 

Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia

You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary.

We are seeking an ambitious Key Account Manager responsible for delivering against renewal and upsell targets as well as developing & maintaining existing customer relationships within higher education and state/local government. In this role, you will proactively engage in the day-to-day Account Management of accounts; mitigating customer escalations and risks with the appropriate sense of urgency, and building strong cross-departmental relationships with other stakeholders in the organization. You will become the customer’s advocate within Acquia, creating a positive customer experience that ultimately results in the renewal of the subscription and account growth. You will work directly with Sales & Pre-Sales, Technical Support, Customer Success, Professional Services, Operations and Finance.

This position is designed for an individual who has account management experience, a high attention to detail and strives for customer satisfaction. The ideal candidate will have past experience working for a technology company. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program.

The specific responsibilities of the position include:

• Exceed quarterly renewal and upsell goals
• Maintain solid relationships with customers and ownership of customers’ success with Acquia platform services
• Guide customers through onboarding of products and services
• Maintain control of account direction and strategy
• Build relationships with strategic leadership level customer contacts
• Identify new opportunities and work to drive them to a close
• Coordinate with business users and procurement to ensure timely renewals
• Update and maintain Sales database as appropriate
• Must be able to proactively drive accounts with minimal oversight
• Strong collaboration with internal teams
• Generates trusted relationships with customers
• Ability to manage multiple systems and administration at once

Required Qualifications, Skills & Experience: 

In order to be successful at Acquia, you must have the following types of traits & skill set

• 3-5 years working in a sales / account management role for a technology company, education and government experience a plus
• Strong leadership, teamwork, communication & cross-group collaboration skills
• Proven track record of sustaining & growing complex relationships including closing the renewal and assisting with up sell / cross sell opportunities
• Prior experience procuring contracts with educational institutions and/or government preferred
• Has owned & exceeded a renewals quota
• Has owned and exceeded ACV Upsell/Cross Sell Quota. 
• Renewal forecasting & analytical skills
• Detailed oriented and organized
• Ability to perform in a fast paced environment
• Self-starter who can set and manage priorities
• MS Office/G Suite knowledge, including Word, Excel, and PowerPoint
• Experience with SFDC, Gainsight, Jira and other tools
• Strong verbal and written communication skills

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! 

Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. This role is also eligible for variable compensation.

Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job.