Key Account Installation Specialist

Job Details: Job Location: Remote Office - Remote, WA, Position Type: Full Time, Salary Range: $25.00 - $28.00Hourly, At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, Gym Rax and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.

At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place.

We are looking for a Key Account Installation Specialist to join our growing organization!Qualifications: General Position Summary

The Key Account Installation Specialist is responsible for the end-to-end coordination and management of equipment installations for assigned key accounts. This role serves as the primary point of contact throughout the installation lifecycle, ensuring each project is properly planned, communicated, executed, and closed according to customer expectations and company standards.

The specialist works closely with customers, Sales, Sales Operations, Logistics, Warehousing, Customer Experience, third-party installation providers, and internal service teams. A critical responsibility of this position is identifying and resolving installation issues, conducting root cause analysis, and implementing corrective actions to prevent recurring problems.

This role requires a highly skilled professional with strong leadership capabilities, extensive problem-solving skills, and the ability to manage multiple projects while maintaining exceptional service standards.

Essential Functions / Major Responsibilities include but are not limited to:

Installation Management

Manage assigned key account installations from initial order review through final completion and customer acceptance.
Review sales orders, equipment lists, site requirements, delivery schedules, installation scope, and customer expectations before scheduling.
Confirm that all required products, accessories, hardware, and installation materials are included and available before the installation date.
Coordinate delivery and installation schedules with customers, warehouses, carriers, installers, Sales, Logistics, and other stakeholders.

Root Cause Analysis and Issue Resolution

Lead root cause analysis for installations that do not meet customer expectations or company standards.
Investigate installation failures.
Document the sequence of events, contributing factors, ownership gaps, and operational impact associated with installation issues.

Key Account Support and Communication

Build strong relationships with assigned key accounts by providing proactive, accurate, and consistent communication.
Provide customers and internal stakeholders with regular status updates, including risks, delays, changes, and recovery plans.

Installer and Vendor Coordination

Confirm installation providers understand the complete scope of work, schedule, customer requirements, and documentation standards.
Monitor installer performance related to quality, timeliness, communication, safety, documentation, and customer satisfaction.

Process Improvement and Reporting

Track key performance indicators such as on-time completion, installation quality, customer satisfaction, issue frequency, recovery costs, and work-order closure time.
Analyze installation data to identify trends, risks, inefficiencies, and improvement opportunities.
Develop and maintain standard operating procedures, checklists, templates, and installation management tools.

Specific Job Requirements include but are not limited to:

Strong project-management and organizational skills.
Exceptional attention to detail and follow-through.
Ability to manage multiple installations, priorities, and deadlines in a fast-paced environment.
Strong analytical and problem-solving capabilities.
Ability to determine root causes rather than addressing only immediate symptoms.
Excellent written and verbal communication skills.
Strong customer-service and relationship-management abilities.
Ability to lead cross-functional resolution efforts without direct authority over all participants. Must have excellent attention to minor details and ability to multitask in a deadline driven, fast paced environment.
Ability to exhibit exceptional verbal and written communication skills along with a strong work ethic.
Must have exceptional organizational and time management skills and maintain a professional demeanor
Needs to maintain a high level of energy and enthusiasm while working in a team atmosphere

Education and Experience Requirements:

Excellent computer skills, including a high level of proficiency with MS Office, specifically MS Excel
High school diploma or equivalent
Data entry and customer service experience preferred
Salesforce and Oracle experience preferred

Job Specific Competencies

Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

Working Conditions

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require:

Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items - The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl. Requires the ability to move around and maneuver products when necessary. Occasionally lifts and carries items weighing up to 15 pounds
Walking and Standing - Requires moving around
Requires corrected vision and hearing to normal range
Requires working under stressful conditions or working irregular hours

Work Environment

Work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions: work performed in an office environment. Involves frequent interaction with internal and external customers. 

Position Status

Level:                    Staff

FLSA:                    Non-Exempt

Supervises:           N/A

This job description reflects management’s assignment of essential functions. It is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the employee might differ from those outlined in the above job description and, other duties as assigned, might be part of the role. It does not restrict the tasks that may be assigned nor is it considered a contract of employment overriding at-will employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Core Health& Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health & Fitness, please contact our Human Resources department at [email protected] and direct assistance will be provided.