Junior Account Manager

Junior Account Manager

Department: Sales (US)

Employment Type: Permanent

Location: Atlanta

Description

About Us
YouLend is a leading global embedded finance platform helping businesses access fast, flexible funding through partners like eBay, Amazon, Grubhub, Shift4, and Stripe.

As we rapidly expand across the US, we're looking for a motivated Junior Account Manager to join our growing Atlanta Sales team. This is a fantastic opportunity to launch your sales career at one of the world's fastest-growing fintech companies.

In this hands-on role, you'll work directly with merchants every day, build valuable sales and relationship management skills, and grow your career in a fast-paced, high-impact environment. If you're ambitious, proactive, and excited by the opportunity to make a real difference, we'd love to hear from you.

Key Responsibilities

As a Junior Account Manager, you’ll play a key role in supporting our sales operations, nurturing client relationships, and helping merchants across the country access the funding they need to grow.

•  Proactively manage a portfolio of accounts, monitoring performance, identifying growth opportunities, and providing insights to help merchants succeed.
•  Handle inbound and outbound communications with professionalism and care — including calls, emails, and platform messages — ensuring all interactions are accurate and timely. 
• Collaborate closely with internal teams such as Sales, Risk, and Operations to resolve merchant inquiries or issues efficiently and effectively. 
• Support merchants through renewals, upsell opportunities, and product education, always balancing customer needs with business objectives. 
• Maintain detailed and accurate records of all merchant interactions, activities, and account updates across internal systems and CRM tools. 
• Demonstrate strong communication, negotiation, and relationship management skills to build trust and deliver positive outcomes. 
• Prioritize workload effectively to manage a high volume of accounts while maintaining accuracy and a customer-first mindset. 
• Bring commercial awareness, problem-solving ability, and enthusiasm for working with SMEs in a dynamic fintech environment.

Skills, Knowledge & Expertise

The ideal candidate will have the following skillset: 

• Strong attention to detail and accuracy is essential. 
• Proven ability to work effectively under pressure and meet tight deadlines. Excellent interpersonal and communication skills (both written and verbal). Demonstrated problem-solving ability and initiative. 
• Team-oriented with a collaborative approach to work. 
• Positive attitude, reliability, and a strong work ethic. Proficient in Microsoft Office Suite; experience with financial systems or CRM tools is a plus. Previous experience in a funding, finance, or operations role is an advantage but not required. 

Desirable Skills:

•  A target-driven mindset with a strong interest in sales and commercial success. 
• Excellent written and verbal communication skills, with confidence interacting over phone and email. 
• Comfortable using Microsoft Excel and working with data. 
• A customer-first attitude with a passion for helping small businesses succeed.

Job Benefits

Why join YouLend? 

• Award-Winning Workplace: YouLend has been recognized as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace. 
• Award-Winning Fintech: YouLend has been recognized as a “Top 250 Fintech Worldwide” company by CNBC. 

It’s just getting fun: 

• We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace. 
• But the global opportunity is still massive, and YouLend is a raw organization where we are only just getting started. 

Lots of upsides: 

• High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with the business). 
• Well-capitalized with supportive private equity backing. 
• Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets. 

Motivating work environment: 

• A high-quality team that pushes each other to succeed through direct feedback and aligned incentives. 
• Strong and transparent team culture, we have each other’s backs. 
• Independent work environment where results matter. 
• Data-driven culture and emphasis on speed (anti-red tape). 

We offer comprehensive benefits package that includes:

• Health Care Coverage. YouLend covers 80%; employee contribution is 20% of the premium.
• Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare.
• Dental plan coverage
• Vision plan coverage
• Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family
• Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.
• Basic Life & AD&D Insurance.
• International travel insurance covered if traveling abroad for work purposes.
• Paid Time Off (PTO)- 20 working days (4 weeks) + US public holidays
• Paid Office Parking