Jr. UX Design & Research

Job Description:

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA? 

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

The Role

As a Jr UX Designer, you will be part of the Digital Product team working across the portfolio of digital products. You will assist the Digital Product team in planning, designing, prototyping, and delivering new product concepts and features across the USTA Network of sites. UX plays a critical role as they are looked to be the voice of the user and own the user testing and research processes. In this role you’ll report to the Senior Manager of UX Design and Research.

Responsibilities:

• Research and Analysis:
• User Research - Conduct user interviews, surveys, and usability tests to understand user needs, behaviors, and pain points
• Competitive analysis - Analyze competitor products and services to identify best practices and areas for improvement
• Market research - Stay informed about industry trends and emerging technologies to inform design decisions
• Information architecture - Plan and organize the structure of a website or application to ensure users can easily find what they need
• Design and Prototyping:
• Wireframing - Create low-fidelity, skeletal layouts to plan the structure and functionality of a product
• Prototyping - Develop interactive prototypes to test design ideas and gather feedback from users
• Visual Design - Collaborate with UI (User Interface) designers to create visually appealing and user-friendly interfaces.
• Interaction Design - Focus on how users interact with the product, ensuring a smooth and enjoyable experience.
• Testing and Iteration:
• Usability Testing - Conduct tests with real users to identify usability issues and areas for improvement.
• Feedback Analysis - Analyze user feedback and test results to iterate on designs and improve the user experience.
• A/B Testing - Run A/B tests to compare different design variations and measure their effectiveness
• Collaboration and Communication:
• Stakeholder Communication - Present design ideas and findings to stakeholders, including product managers, developers, and clients
• Team Collaboration - Work closely with other designers, developers, and product managers to ensure a cohesive and user-centered product
• Hand-off to Developers - Provide clear and detailed design specifications to developers to ensure accurate implementation.

Who You Are

• 3+ years of experience in UX design, with a demonstrated ability to deliver impactful results.
• Bachelor’s degree in design, human-computer interaction, or a related field.
• Strong expertise in user research, interaction design, design systems, design psychology, visual design, and prototyping. 
• Excellent communication, time management, and collaboration skills.
• Proficiency in Figma, UserTesting and HotJar, etc.
• A compelling project portfolio showcasing various UX projects and a strong understanding of user-centered design principles.
• Basic understanding of web programming languages - HTML, CSS, and JavaScript.
• This position is located out of one of two NY-area offices (Purchase, NY or NYC) designated as "hybrid/flex" and may allow for both remote and on-site work. 

What We Offer At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Comprehensive benefits designed to meet your unique needs:  Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and two paid recesses.
• Plan for your future financially and professionally:  401(k) with employer matching (up to 6.5%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $7,000 for tuition reimbursement, per academic year.
• Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available. 

The expected range for the base salary for this position is 75,000 - 85,000. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

Come One, Come All

We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.