Journeyman Shop Technician - NM

Job Details: Job Location: Las Cruces - Las Cruces, NM, Salary Range: Undisclosed, Shop Technician

Title: Shop Technician                                                           Job Type: Hourly / Non-Exempt

Department: Service                                                             Location: Las Cruces, NM

Supervisor: Service Manager

SUMMARY

As a Shop Technician for Southwest JCB, you will be an integral member of our service department in our Las Cruces, NM branch.  The shop technician will be responsible for diagnosing and repairing various JCB equipment machines and components in a shop environment. This includes diagnosing, ordering parts, customer and warranty reporting, customer communications, and maintaining company assets. The position’s primary focus is to [perform quality maintenance, diagnose, and troubleshoot equipment] while providing the highest level of customer service and satisfaction.

Responsibilities: 

The following responsibilities are general guidelines and are not intended to be an exhaustive list of the full scope of responsibilities.   Duties and responsibilities are subject to change based on business needs and at management's discretion.

Diagnose and repair equipment and components
Properly source and order parts to get the repair fixed correctly the first time
Work in a shop environment on various JCB machines
Perform preventative maintenance on JCB equipment in a shop environment as directed
Communicate progress of repairs with both the Service Manager and the customer to ensure top customer satisfaction
Use of company vehicles and special tooling properly, including maintaining all company-owned assets in a clean and safe manner
Completing all paperwork promptly, including work orders, parts orders, time, etc.
Adhere to all company policies and procedures
Other duties and projects as assigned by direct management

Qualifications: Education/Additional Requirements: 

A minimum of 3 years of experience repairing and maintaining construction equipment 
A high school diploma or equivalent and basic math skills
Computer literate with the ability to process information 
Ability to communicate, prioritize, and maintain time management 
Capable of accomplishing tasks independently without direct supervision 
Physically able to perform duties and lift to 75lbs.  
Maintain a great attitude toward work 
Adheres to company policies, procedures, and practices as required
Acceptable driving record 
A history of safe work habits 
Driven, self-motivated with the ability to work with minimal supervision
Valid Driver’s License/Acceptable Driving Record