Journeyman Road Tech - AZ

Job Details: Job Location: Phoenix - Phoenix, AZ, Salary Range: $30.00 - $50.00Hourly, Field Heavy Equipment Technician

SUMMARY

As a Field Heavy Equipment Technician for Southwest JCB, you will be an integral service department member in a customer-facing position. The position’s primary focus is to perform quality preventative maintenance activities, diagnose and troubleshoot assigned equipment to determine if field repairs or shop repairs are appropriate, and complete field repairs through the teardown and reassembly of major systems, along with component and part replacement, all while providing the highest level of customer service and satisfaction. The field service technician will diagnose and repair JCB and non-JCB equipment in the field, whether at customer facilities or job sites, with a focus on clear communication of resolutions and completing all required internal documentation. In addition, the field service technician will at times work in a shop environment to perform various inspections, prepare new machines, install attachments on machines, and move machines in the yard. JCB North America offers various machine-specific online prerequisite modules and both virtual and in-person training opportunities that field service technicians are expected to complete to advance their skill sets, pay scale, and careers with Southwest JCB.

Responsibilities:

The following responsibilities are general guidelines and are not intended to be an exhaustive list of responsibilities. Duties and responsibilities are subject to change based on business needs and at management’s discretion.

Work out of a field service truck in various environmental conditions on various JCB and non-JCB machines as assigned
Troubleshoot machines & systems assigned for completion to verify condition, failure mode, and recommended repairs, trace problems to root cause
Diagnose and repair equipment and components, including fuel systems, hydraulic systems, aftertreatment systems, electrical systems, drive trains, transmissions, and diesel engines
Properly request the required parts to get the repair fixed the first time correctly
Perform routine and preventative maintenance on JCB equipment in a field environment as directed, following outlined procedures and completion of proper documentation
Using company-provided hardware, properly document various processes for compliance with JCBNA warranty, best practices, and SWJCB workflows
Complete Tech Web inquiries with JCBNA tech support, use OEM-specific tooling or diagnostic platforms, and all other resources to complete assigned work
Communicate the progress of repairs with the Service Manager and the customer to ensure top customer satisfaction.
At times, provide in-person or over-the-phone walk-throughs and descriptions of problems to customers
Use of company vehicles and special tooling properly, including maintaining all company-owned assets in a clean and safe manner
Become proficient with all electronic systems, portals, tooling, and diagnostic resources to be effective in the role
Complete all paperwork promptly, including work orders, parts orders, timecards, etc.
Account for 75% or greater time on duty against work orders or warranty claims
Adhere to all company policies and procedures
Other duties and projects assigned by direct management

 
Qualifications: Education/Additional Requirements:

A minimum of 3 years of experience repairing and maintaining construction equipment and/or diesel engines
Preferred competency in repairing and maintaining one of the following system types: Hydraulic, Electrical, or Drive Train (verified through certifications from previous employment)
Ability to weld (Stick, MIG, TIG) and use of a cutting torch, or the willingness and ability to learn these skills, is a plus
A high school diploma or equivalent and basic math skills.
Computer literate with the ability to process information, learn systems, and develop skills in the Use of IT hardware
Ability to communicate, prioritize, and maintain time management.
Capable of accomplishing tasks independently without direct supervision.
Physically able to perform duties and lift up to 75 lbs.
Maintain a great attitude toward work.
Adheres to company policies, procedures, and practices as required.
Acceptable driving record.
Driven, self-motivated, and able to work with minimal supervision.
Valid Driver’s License/Acceptable Driving Record.

We value our Associates and offer competitive wages with great benefits such as:

Medical, dental, and vision insurance
Short- and long-term disability coverage (employee)
Life insurance (employer-sponsored)
Voluntary Life Insurance
Flexible spending accounts
Overtime available based on business demand
401 (k)h a company match of 50% of your contribution (up to 6% of your current salary)
Career development opportunities through completion of required training work product to advance through Journeyman and up to Master Level technician roles
Fully Equipped Service Truck, Fuel Card, and Automotive Insurance for Service Vehicle
And much, much more!

Wage Range:

Technician [Tech Level II to Master] – Minimum of 3+ years’ experience D.O.E. $30.00 – $50.00