John Deere SERVICE ADVISOR
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West Central Equipment LLC
Martinsburg, PA, US
Summary
The Service Advisor is responsible for interpreting equipment issues, developing accurate repair estimates, and maintaining clear communication with customers. They also manage service workflow by assigning tasks to technicians and handling billing and documentation.
Job Description
Job DetailsJob Location: Martinsburg - Martinsburg, PA 16662Salary Range: $22.00 - $29.00 HourlyJob Category: RetailWest Central Equipment, the John Deere agriculture and mowing equipment dealership in Central and Western Pennsylvania, is seeking a Service Advisor for our Martinsburg Store. We sell, service, and supply parts for John Deere tractors, skid steers, balers, combines, planters, mowers, utility vehicles, implements and related equipment.
The Service Advisor will be someone who has knowledge of equipment engines and systems. The right candidate has good people skills, service department experience and the ability to identify equipment problems. West Central Equipment and John Deere provide excellent training and experience for future career growth. High quality customer satisfaction and communications ability is required for this position.
Job Duties:
Interpret equipment problems through listening, clarifying, inspecting and test driving
Verify if warranty coverage, service contract or maintenance plan participation is applicable
Develop and communicate accurate estimates, and maintain contact with customers regarding deviations from estimates
Prepare repair orders (RO), enter RO into service database system
Assign work to service technicians
Maintain customer relationship and enhance company reputation
Maintain equipment records
Prepare billing documents and complete billing and payment with customers
Complete required training
Industry Leading Employer
Paid Time Off (PTO)
3+ weeks PTO in first year
Paid Holidays
Medical Insurance
Dental Insurance
Healthcare Plans are individual or family
401(K) Retirement Plan
401(K) up to 4% Match
Employee Discount
Life Insurance
QualificationsQualifications:
Excellent customer service and communication skills
Good mechanical aptitude
Good understanding of hydraulic and electrical systems used in tractors and mowers
Solid computer skills
General ag and mowing equipment product knowledge
Must be willing to download company apps on your personal phone
West Central Equipment is a 4th generation family-owned and operated John Deere Equipment dealer with Traditional Rural Values, and our team and work culture reflect those values.
West Central Equipment is a 5 location John Deere Dealer in Western and Central Pennsylvania. Our passion is supporting those whom work with the land be it the homeowner, commercial mower, farmer, or government employee and beyond. At West Central Equipment our experienced and professional staff know how to help provide equipment solutions to all of your tasks. And just-as importantly, we have unrivaled parts and service support after the sale to keep your equipment running at peak performance.
Our relationship with John Deere dates back to 1938, when Fred J. Slezak started a dealership in New Alexandria, in the basement of a chicken coop. In 1976 after a period of being closed his son Frederick restarted the business, creating Lone Maple Sales & Service, Inc. – which is now our New Alexandria location. Frederick’s son and current President, David took over in 1980 and ran the single location until 2007 when he partnered with Joel Wineland and Rodney Metzler of Wineland Equipment, another long standing John Deere Dealer to form West Central Equipment. Two years later in 2009 Scheffel Equipment in Somerset was acquired. Then four years later in 2013 we opened our Butler location. We are proud to announce that as of April of 2017 we have opened our 5th location in Ebensburg. Our 5 locations serve 18 counties in Pennsylvania, Northern Maryland and West Virginia.
Founded
1938
Company size
51-200 employees
Industry
Machinery Manufacturing
Org type
Public Company
Headquarters
New Alexandria, Pennsylvania
West Central Equipment is a 5 location John Deere Dealer in Western and Central Pennsylvania. Our passion is supporting those whom work with the land be it the homeowner, commercial mower, farmer, or government employee and beyond. At West Central Equipment our experienced and professional staff know how to help provide equipment solutions to all of your tasks. And just-as importantly, we have unrivaled parts and service support after the sale to keep your equipment running at peak performance.
Our relationship with John Deere dates back to 1938, when Fred J. Slezak started a dealership in New Alexandria, in the basement of a chicken coop. In 1976 after a period of being closed his son Frederick restarted the business, creating Lone Maple Sales & Service, Inc. – which is now our New Alexandria location. Frederick’s son and current President, David took over in 1980 and ran the single location until 2007 when he partnered with Joel Wineland and Rodney Metzler of Wineland Equipment, another long standing John Deere Dealer to form West Central Equipment. Two years later in 2009 Scheffel Equipment in Somerset was acquired. Then four years later in 2013 we opened our Butler location. We are proud to announce that as of April of 2017 we have opened our 5th location in Ebensburg. Our 5 locations serve 18 counties in Pennsylvania, Northern Maryland and West Virginia.
Founded
1938
Company size
51-200 employees
Industry
Machinery Manufacturing
Org type
Public Company
Headquarters
New Alexandria, Pennsylvania
