Jack's Waitstaff - Traverse City Area (PT)

SUMMARY

Strive to exceed guest expectations while serving drinks and meals in dining establishment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide quality products, excellent service and a friendly atmosphere for all guests
• Operate MICROS Computer System
• Perform opening and closing procedures of Restaurant
• Take orders and serve all food and beverage to guests, describing any applicable specials
• Present check and explain available payment methods and discounts
• Clear and clean tables and assist busser
• Maintain consistency in the room set up and cleanliness
• Stock necessary supplies and set-ups
• Maintain proper sanitation, safety procedures, and cleanliness in work areas
• Attend all meetings and complete online safety trainings
• Maintain open line of communication with supervisor and upper management
• Complete all assignments requested of you
• Follow all policies and procedures outlined by manager and employee handbook
• Must understand and abide by environmental practices of the resort
• Other duties as assigned

EDUCATION/EXPERIENCE

• Must be 18 years of age, as required by law
• Must have a High School Diploma or equivalent
• Must have previous serving experience
• TIPS certified or obtained within 90 days of employment
• Must have previous restaurant experience with knowledge of wines/alcohol
• Must have an understanding of full service environment 

OTHER SKILLS AND ABILITIES

• Above average knowledge of food and beverage service, product, and sales technique
• Must have a sense for time and urgency and be able to complete tasks and projects in a timely manner
• Must have excellent customer service and communication skills
• Must be highly motivated with a positive attitude and have the ability to multi-task
• Applicant must be able to work well as an individual and as a member of a team with a goal of providing outstanding guest service

TYPICAL PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand for prolonged periods of time, walk, talk and hear.  The employee must occasionally lift and/or move up to 25 pounds.  Applicant will be required to lift and carry heavy trays.

TYPICAL MENTAL DEMANDS

• Requires the ability to interact with people beyond giving and receiving instructions
• Must be adaptable to performing under stress when confronted with an emergency
• Must be able to effectively handle stressful and compromising situations while remaining focused and professional

WORKING CONDITIONS

• Must be willing and able to work in a fast-paced typical restaurant or kitchen environment
• Must follow all safety policies, procedures and standards as set by OSHA and the Health Department
• Must be able to work flexible hours including days, evenings, weekends and holidays. Request time off are only granted if business allows.
• The noise level in the work environment is usually moderate.
• Majority of work is indoors, but may be required to serve guests outdoors in very warm weather

Native American Preference will apply.  Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.