IT/Security Intern
Boost your chances before you apply.
AssetWorks Inc
TX
Summary
The intern will provide frontline technical support, manage hardware and software provisioning, and assist with IT compliance audits. They will also be responsible for documenting issue resolutions and maintaining accurate records of system access.
Job Description
Job Summary:
An entry-level/intern position supporting the IT department's daily operations. Core duties:
Provisioning: setting up hardware, software, user accounts, and system access for staff
Tier 1 & Tier 2 IT Support: fielding help desk tickets, troubleshooting hardware/software/network issues, and escalating unresolved problems
Compliance Audits: assisting with documentation, evidence collection, and audit prep for IT compliance reviews
Job Description:
IT Support Intern Job Description
Position Overview Department: Information Technology Employment Type: Internship Reports To: IT Manager / Supervisor
The IT/Cyber Security Intern provides frontline and escalated technical assistance to end users, supports the provisioning of hardware, software, and system access, and assists the IT team with compliance audit preparation. This is a hands-on role suited to a candidate looking to build practical experience in enterprise IT support and operations.
Key Responsibilities
Provisioning
- Set up and configure new hardware, software, and user accounts for onboarding staff
- Manage access requests, permissions, and account changes in line with IT policy
- Maintain accurate records of provisioned equipment and assigned access
Tier 1 & Tier 2 IT Support
- Respond to and resolve help desk tickets covering hardware, software, and network issues
- Diagnose and troubleshoot more complex technical problems beyond initial triage (Tier 2)
- Escalate unresolved issues to senior IT staff or appropriate specialists
- Document issue resolutions and maintain support ticket records for future reference
Compliance Audit Support
- Assist with gathering documentation and evidence for IT compliance audits
- Help maintain audit-readiness of systems, records, and access logs
- Support the IT team in tracking and remediating audit findings
Qualifications
- Currently pursuing or recently completed a degree/certification in IT, Computer Science, or a related field
- Basic understanding of computer hardware, software installation, and networking fundamentals
- Strong troubleshooting and problem-solving skills
- Clear written and verbal communication skills
- Ability to handle sensitive information with discretion, particularly in compliance-related tasks
- Prior help desk or IT support experience is a plus but not required
Work Environment On-site/hybrid internship position based in the IT department, working closely with IT staff and interacting regularly with employees across the organization.
Worker Type:
Student (Fixed Term) (Trainee)
Number of Openings Available:
1
AssetWorks delivers industry-leading business solutions to help asset- and infrastructure-intensive organizations control capital and operating expenditures, reduce operational complexity, and manage regulatory and policy-driven risk. Leveraging a comprehensive portfolio of software and consulting solutions, we help organizations work more efficiently by improving access to shared asset data, promoting greater transparency across the organization, improving service delivery, maximizing asset availability and uptime and reducing total cost of ownership. Using the latest cloud and mobile computing technologies, our asset management solutions and domain expertise help organizations eliminate waste, redundancy, and inefficiency.
AssetWorks is a US corporation and a portfolio company of the Constellation Software, Inc. group of companies which trades on the TSX under the ticker symbol CSU. As a publicly traded corporation, we are committed to promoting shareholder value by delivering quality work and solid financial results. These factors reinforce what has always been our corporate focus—putting quality first and ensuring profitability and growth will follow.
Founded
1991
Company size
5,001-10,000 employees
Industry
Software Development
Org type
Public Company
Headquarters
Wayne, PA
AssetWorks delivers industry-leading business solutions to help asset- and infrastructure-intensive organizations control capital and operating expenditures, reduce operational complexity, and manage regulatory and policy-driven risk. Leveraging a comprehensive portfolio of software and consulting solutions, we help organizations work more efficiently by improving access to shared asset data, promoting greater transparency across the organization, improving service delivery, maximizing asset availability and uptime and reducing total cost of ownership. Using the latest cloud and mobile computing technologies, our asset management solutions and domain expertise help organizations eliminate waste, redundancy, and inefficiency.
AssetWorks is a US corporation and a portfolio company of the Constellation Software, Inc. group of companies which trades on the TSX under the ticker symbol CSU. As a publicly traded corporation, we are committed to promoting shareholder value by delivering quality work and solid financial results. These factors reinforce what has always been our corporate focus—putting quality first and ensuring profitability and growth will follow.
Founded
1991
Company size
5,001-10,000 employees
Industry
Software Development
Org type
Public Company
Headquarters
Wayne, PA
