ITS Helpdesk Work Study
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Union College
Schenectady, NY, US
Summary
Provide tier-one technical support for hardware and software while assisting walk-in users at the helpdesk. Manage inventory, perform equipment setups, and assist with general office operations and department events.
Job Description
This job is only available to students who qualify for Work-Study. If you are unsure whether you have been awarded Work-Study, please contact the Financial Aid office at [email protected].
ITS Helpdesk work study student to start fall 2026. *Looking specifically for students able to work AM shifts*
Location: Schaffer Library & Peschel Computer Center
Supervisor's Name: Kim Hathaway
Hours/Shifts Available: Various, see below. Please Note: Hours are only during Fall, Winter, and Spring terms; not including any breaks.
Rate of Pay: $9.70/hr
Number of Positions available: 5
Essential Responsibilities and Duties:
· Tier-one telephone support
· Greeting and assistance for walk-ins
· Troubleshoot hardware and software
· Deliver and set-up computers, monitors, printers, and other peripherals
· Inventory and stock management, includes but is not limited to locating, counting, moving, cleaning, and recycling
· General office duties, which may include back-up at the Reception Desk or assistance in Operations
· Personal and technical interaction with faculty, staff, and students
· Involvement in Department special events and/or set-up of events
· Potential management, scheduling, and/or training of new student workers
Qualifications:
· Basic knowledge of PC and Mac software and hardware, as well as knowledge of mobile devices
· Work availability in blocks of at least 2 hours at a time Mondays - Fridays from 8:00 a.m. to 6:00 p.m *Seeking students able to fill AM shifts*
· Positive and professional attitude, initiative, and motivation
· Adherence to strict confidentiality regarding any personal, professional, or scholastic information obtained orally or viewed while on duty
Location: Schenectady, NY
E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar).
