IT Systems Analyst

Job DetailsJob Location: 3057 Acushnet Ave - New Bedford, MA 02745Education Level: High School/GEDSalary Range: $60,320.00 - $65,000.00 SalarySummary

The IT Systems Analyst will be responsible for researching, developing, implementing, and maintaining software, systems, applications, security, and network configurations. This individual will respond to escalated requests from help desk, troubleshoot, and provide technical support and guidance to users as well as assist in the completion of on-going IT projects. The IT Systems Analyst will aide in the support for system backups and recovery, install patches, updates, and upgrades. This position will perform on-call duties on a recurring basis as part of the operations team. They report directly to the Director of IT.

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.

Job Responsibilities & Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Responsible for the maintenance, configuration, and reliable operation of computer systems
Troubleshoot issues and outages as it pertains to systems availability for employees
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
Diagnosing and resolving hardware, software, networking, and system issues when they arise
Improving skills according to industry demands and best practices
Respond immediately to security or usability concerns and escalate situations as needed
Occasional help desk coverage
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Work with Director of IT to complete projects and assignments
Ensures all work is within HIPAA and 42CFR guidelines as it relates to systems deployment and upkeep
Participate in on-call coverage rotation
Work with established vendor to diagnose and resolve any issues as it relates to their product or contractual work to assist with internal issues
Install and test computer-related equipment
Sustaining network integrity
Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
QualificationsRequired Education and Experience

BA in Information Technology, Computer Science or a related discipline preferred; high school diploma required
At least 3 years of experience in IT support, infrastructure, or security analyst roles
Experience administering server-side technology and networked computing systems
Strong understanding of WAN/LAN topologies
Excellent critical thinking and problem-solving skills
Ability to prioritize a wide range of workloads with critical deadlines
Project management organizational and planning skills
Previous experience in help desk environments
Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
Familiarity with various operating systems and platforms
Excellent communication skills
Ability to adapt to changing systems and technologies used within the organization
Strong understanding of Microsoft server operating systems
Extensive knowledge in group policy management
Knowledge in Linux / Unix systems a plus
Strong understanding of HIPAA requirements
Firm understanding or practice in cloud computing and hosting

Cultural Competency Qualifications: 

Awareness of personal attitudes, beliefs, biases, and assumptions about others 
Knowledge of the various dimensions of diversity, including gender, race, and ethnicity 
Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way 
Cultural knowledge of key populations that will be served to address disparities in service delivery
Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own 
Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency 

Travel Required

Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings

Benefits:

Benefit eligible at 20+ hours per week
Medical – Harvard Pilgrim/HealthPlans Inc.
Dental – Delta Dental of MA
Vision - EyeMed
Wellworks for You (Employee Wellness)
2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year
Tuition reimbursement – Up to $1,500 per calendar year
Professional Licensure reimbursement (LICSW, LMHC)
Flexible spending accounts – save on medical expenses and dependent care!
401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
100% Employer paid Life Insurance
100% Employer paid Long Term Disability and AD&D
24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.