IT Support Technician - Contract Columbia, SC

IT
Support Technician

Location: Columbia, SC  fully onsite
Interview Process: 1 round, virtual
Duration: 12 Months
Employment Type: Contract
Experience Required: 06+ Years

Work
Location: Candidate must be
a CURRENT SC resident. No relocation allowed.

Additional
details: Travel between
both USC buildings. Potential evening or weekend events - IT Support for
ceremonies, etc

Project Scope:
We are seeking an IT Support Technician to provide frontline
technical support to faculty, staff, and students within a higher education
environment. The selected candidate will troubleshoot computers, software,
peripherals, classroom technology, audiovisual equipment, network connectivity,
and other common technology issues. The role will also support workstation
setup, equipment deployment, classroom and meeting technology, employee
onboarding/offboarding, and routine technology maintenance. This position is
ideal for an IT professional with foundational technical knowledge, strong
troubleshooting and customer-service skills, and the ability to learn new
university technology systems and procedures. Relevant education, technical
training, certifications, internships, help-desk experience, or hands-on
technology experience may be considered.

Key Responsibilities:

1. Frontline Technical Support – 45%

• Provide
  frontline technical support to faculty, staff, and students in person,
  remotely, and through the service-request process.
• Diagnose and
  resolve common issues involving:
• Windows
  and macOS computers
• Software
  and applications
• User
  accounts and authentication
• Printers
  and peripherals
• Network
  and connectivity issues
• Monitors,
  docking stations, keyboards, mice, and related equipment
• Mobile
  devices and other technology
• Assist with
  workstation setup, equipment replacement, technology deployments, employee
  onboarding and offboarding, and office moves.
• Document
  work performed and resolutions.
• Escalate
  issues requiring advanced troubleshooting, administrative access, or
  assistance from other IT personnel.

2. Classroom, AV & Conferencing Support –
25%

• Provide
  frontline support for classroom, conference-room, and audiovisual
  technologies.
• Assist users
  with:
• Displays
  and projectors
• Microphones
  and speakers
• Cameras
• Video
  conferencing systems
• Presentation
  equipment
• Related
  classroom and meeting technologies
• Troubleshoot
  common classroom and meeting-room technology issues.
• Escalate
  complex equipment or infrastructure issues to appropriate IT staff.
• Support
  meetings, instructional activities, livestreams, hybrid events,
  ceremonies, and other activities.
• Perform
  routine equipment checks and help ensure classrooms and meeting spaces are
  ready for use.

3. Endpoint & Device Support – 20%

• Assist with
  the setup, deployment, maintenance, and support of Windows, macOS, and
  mobile devices.
• Prepare
  computers and other equipment for deployment.
• Install
  approved software and configure peripherals.
• Perform
  routine software and operating system updates.
• Assist with
  device enrollment and configuration.
• Replace and
  deploy computers and other technology equipment.
• Troubleshoot
  device configuration issues.
• Verify
  equipment functionality.
• Maintain
  standardized workstation configurations.
• Assist with
  technology inventory and equipment tracking.
• Perform
  routine tasks in enterprise management platforms such as:
• Microsoft
  Intune
• Jamf
• Active
  Directory
• Other
  approved endpoint management systems

4. Technology Operations & Team Support –
10%

• Assist IT
  staff with technology projects, equipment deployments, technology
  refreshes, inventory activities, and documentation.
• Follow
  established technical procedures and documentation.
• Document
  newly identified issues, troubleshooting steps, and solutions.
• Work
  collaboratively with IT staff and university technology partners.
• Escalate
  issues outside the assigned responsibilities or technical expertise.
• Perform
  other related duties as assigned.

Required Skills & Experience:

·        Demonstrated
knowledge or experience supporting computers, technology, or end users.

·        Basic knowledge
of computer hardware, software, operating systems, and peripherals.

·        Ability to
troubleshoot common computer and technology problems.

·        Familiarity with
Windows environments.

·        Strong
customer-service and interpersonal skills.

Preferred Skills:

• Associate
  degree or technical certification in:
• Information
  Technology
• Computer
  Science
• Information
  Systems
• Related
  technical field

Familiarity with one or more of the following
is preferred:

• Windows
  10/11
• macOS
• Microsoft
  365
• Basic
  networking concepts
• Active
  Directory
• Microsoft
  Intune
• Jamf
• Mobile
  devices
• Classroom
  and audiovisual technology
• Microsoft
  Teams
• Zoom or
  similar conferencing technologies

Education
High school diploma or equivalent and demonstrated knowledge or experience
supporting computers, technology, or end users.