IT Support Specialist

Job DetailsJob Location: Cypress, TX 77429Salary Range: $40,000.00 - $60,000.00 Salary/yearJob Title

IT Support Specialist

Location / Worksite

Onsite / Hybrid (as required by client project location)

About Augment Professional Services (APS)

Augment Professional Services (APS) partners with leading organizations across the Energy, Technology, Utilities, and Engineering sectors to deliver specialized talent, consulting expertise, and project support. Our mission is to connect experienced professionals with organizations executing complex projects and critical infrastructure initiatives.

Position Overview

The IT Support Specialist is responsible for providing hands-on technical support and ensuring the stability, performance, and security of IT systems and infrastructure. This role supports day-to-day IT operations, including end-user support, system maintenance, and troubleshooting across hardware, software, and network environments.

Working within a dynamic project environment, the IT Support Specialist collaborates with cross-functional teams to support enterprise systems, maintain system availability, and contribute to ongoing technology initiatives. The position plays a critical role in enabling operational efficiency by resolving technical issues, supporting system implementations, and ensuring users have reliable access to essential tools and platforms.

Key responsibilities include:

Providing Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and business applications
Monitoring system performance and responding to service requests, incidents, and outages
Installing, configuring, and maintaining hardware, software, and peripheral equipment
Supporting network connectivity, VPN access, and remote user environments
Assisting with system upgrades, patches, and routine maintenance activities
Maintaining user accounts, permissions, and access controls in alignment with security policies
Supporting enterprise applications including ERP, CRM, and operational systems
Assisting with cybersecurity practices including endpoint protection, threat awareness, and data protection protocols
Coordinating with internal teams and external vendors to resolve technical issues and support service delivery
Documenting technical procedures, troubleshooting steps, and system configurations
Supporting IT projects including system rollouts, migrations, and infrastructure improvements
Providing user training and guidance on systems, tools, and best practices

 
QualificationsRequired Technical Skills

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience)
Minimum of 3–5 years of experience in IT support, help desk, or systems administration roles
Strong knowledge of desktop support, operating systems (Windows/Mac), and common business applications
Experience with network fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity
Familiarity with Microsoft environments including Office 365, Azure, and Active Directory
Experience with hardware troubleshooting, system imaging, and device management
Understanding of cybersecurity fundamentals including endpoint protection and access control
Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently

Preferred Experience / Qualifications

Experience supporting ERP systems, CRM platforms, and enterprise applications
Exposure to cloud-based infrastructure and SaaS platforms
Familiarity with IT service management (ITSM) tools and ticketing systems
Knowledge of backup, disaster recovery, and business continuity processes
Experience working with managed service providers or third-party vendors
Exposure to system integrations, automation tools, or scripting (e.g., PowerShell)
Experience supporting multi-site or remote workforce environments
Industry experience in manufacturing, distribution, energy, or engineering environments preferred

APS Consulting Footer

Augment Professional Services (APS) delivers specialized talent, consulting expertise, and project support to organizations operating in complex technical environments. Our teams partner with clients across the Technology, Energy, Utilities, and EPC sectors to support critical initiatives in digital transformation, infrastructure modernization, engineering delivery, and industrial construction.

Through a flexible services model that includes managed services, project-based delivery, and embedded technical expertise, APS helps organizations accelerate innovation, scale capabilities, and execute high-impact initiatives with confidence.

Equal Opportunity Statement

Augment Professional Services (APS) is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.