IT Support Specialist

Summary:

Our IT team keeps Anaconda's 550+ employees productive from day one, no matter where they work. As we scale toward $500M ARR and integrate acquisitions like Kilo and Emerald, smooth device provisioning, account management, and technical onboarding are mission-critical. We're looking for an IT Support Specialist who can handle a busy ticket queue independently and step into an informal leadership role, guiding teammates and improving processes without needing formal authority.

What You'll Do:

• Manage user accounts, system imaging, device provisioning, and software installations across macOS, Windows, and Linux environments
• Execute technical onboarding and offboarding for employees, ensuring new hires and acquisition cohorts are fully equipped on day one
• Answer, evaluate, and prioritize incoming support requests, troubleshooting hardware, software, A/V, video conferencing, and network issues
• Keep ticket data current in our tracking system and maintain accurate inventory records for all computer equipment
• Train users on hardware and software, translating technical concepts into clear guidance for non-technical stakeholders
• Use AI tools to speed up troubleshooting, documentation, and ticket triage
• Guide and unblock teammates on complex tickets or recurring workflows, sharing knowledge and building team capacity
• Collaborate with IT Engineers and the Business Systems Analyst on special projects, contributing to infrastructure improvements and tooling decisions

Your Impact Will Be Measured Through:

• Ticket resolution time and queue health, keeping employees unblocked quickly
• Smooth execution of onboarding and offboarding, especially during acquisition integration spikes
• Evidence within the first few months that you're helping teammates resolve issues faster or more consistently
• Ownership of at least one recurring process by day 90, with measurable improvements to reliability or speed

What You Need:

• 3+ years of experience in end user IT support, including employee onboarding, offboarding, and inventory management
• Experience supporting macOS, Windows, and Linux or any combination of these operating systems
• Proficiency with mobile device management (MDM) platforms and inventory management systems
• Daily use of AI tools – whether that's drafting documentation, running down a troubleshooting path faster, or triaging a ticket queue. Not just awareness of AI; it's part of how you work
• Experience interfacing directly with internal customers daily and maintaining strong working relationships across departments
• Demonstrated ability to work independently in a lean team with minimal oversight

What Will Make You Stand Out:

• You're someone teammates want to work with – steady when things are hectic, generous with your knowledge, and genuinely invested in the team doing well
• You've mentored or trained a teammate, or taken ownership of improving a broken process without being asked
• You have experience managing onboarding or offboarding during company acquisitions or rapid growth periods
• You're comfortable with server operating systems, virtualization, or containerization tools like Docker or Kubernetes
• You go beyond basic AI tool usage – you've built prompts, workflows, or automations that saved your team real time, and you can show your work
• You've worked at a fast-paced startup where you had to figure things out as you went and prioritize under pressure
• You have experience in an open-source, AI, or data science company where technical users expect fast, knowledgeable support
• You embody our values: 'Curious by Default', 'Build Together', 'Own It', and 'Lead with Guts and Heart', and our behaviors: Clarity, Care and Candor
• You care deeply about fostering an environment where people of all backgrounds and experiences can flourish

Why You'll Like Working Here:

• You'll thrive in a high-performance environment where results are recognized and rewarded
• Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise.
• You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor.
• You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth.

The application deadline for this role is 10/05/2026; applicants will be reviewed on an ongoing basis until the role is filled.

The base salary range for this role is $70,000 - $90,000 , along with annual bonus potential, equity participation, and benefits.

Our salary ranges are determined by role, level, and location. Within the range, individual compensation is determined by various factors, including work location, job-related skills, experience, and relevant education or training. Your recruiter will provide more specific details on the salary range for your preferred location during the hiring process.

In addition to base salary, we offer a comprehensive benefits package that includes:

• Flexible Vacation Policy
• Medical, Dental, and Vision Insurance
• Short Term and Long Term Disability
• Paid Parental Leave
• Monthly Wellness Stipend
• Employee Assistance Program and Mental Health Resources

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes.

By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated.  For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Vanessa Macilwaine.

Anaconda is an EEO/AA employer M/F/V/D.