IT Support Intern - Spring 2027
Boost your chances before you apply.
DMA - DuCharme, McMillen & Associates, Inc.
Indianapolis, IN, US
Summary
The intern will monitor and prioritize help desk requests while providing one-on-one technical support via phone and email. Additionally, they will assist with workstation deployments, account management, and the installation of approved software.
Job Description
As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof:
- 2026 Great Places to Work Certified
- Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
- Company paid parental leave
- Generous time off package
- Multiple benefit plans, eligibility begins on day one of employment
- Culturally focused on work/life balance, and the overall wellness of our employees
Position Summary
The Associate Support Analyst Intern will gain experience in account lockouts, password resets, answering phones, and routing trouble tickets. In addition, will gain experience in imaging, configuring, and setting up new workstations.
Essential Duties and Responsibilities
• Monitor, review, and prioritize help desk requests
• Provides a timely one-on-one end-user problem resolution via telephone and e-mail
• Escalate complex Help Desk requests to the appropriate IT staff member
• Assist in workstation deployments
• Reset Password and unlock accounts
• Install approved applications
Non-Essential Duties and Responsibilities
• Perform other duties as assigned
Education and Qualifications
• Currently pursuing Bachelor’s degree in Computer Science, Information Systems, Technology, or related field
• Proficient in Microsoft Windows 7 and Office
• Excellent customer service skills
• Excellent verbal and written communication skills
• Net + or A + Certification a plus
• Previous ticket/phone support system experience a plus
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The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment.
It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at [email protected] or 800-309-2110 and choosing selection 6.
Great Place to Work® Certified™ DMA, a proudly employee-owned company, has been solving corporate tax challenges for its clients since 1972. Our employees’ entrepreneurial spirit and commitment to client service sets us apart from our competitors. Our professionals span the United States, Canada, and Europe to serve the largest public and private companies with the highest level of expertise. We are committed to truly serving as an extension of our client’s tax department, going beyond mere partnering by adopting the perspective and commitment of our client’s team members.
Our clients rely on us to deliver individualized, highly sophisticated services and solutions to help eliminate unnecessary future tax burdens and inefficiencies. We assign experienced professionals based on the specific needs and requirements for each client, ensuring unparalleled service.
Our areas of corporate taxation expertise include:
• Property Tax
• Tax Technology
• U.S. Sales & Use Tax
• Canada Sales Tax
• Value Added Tax (VAT)
• Telecommunications Tax
• Fuel & Excise Tax
• Credits & Incentives
• Unclaimed Property
• Business License Compliance
• Crown Royalties
The experts at DMA assist companies with minimizing their taxes, enhancing the efficiency of their tax administration through industry-leading technology solutions, and managing their tax compliance obligations. To learn more about DMA, visit DMAinc.com.
Founded
1972
Company size
501-1,000 employees
Industry
Business Consulting and Services
Org type
Privately Held
Headquarters
Fort Wayne, Indiana
Great Place to Work® Certified™ DMA, a proudly employee-owned company, has been solving corporate tax challenges for its clients since 1972. Our employees’ entrepreneurial spirit and commitment to client service sets us apart from our competitors. Our professionals span the United States, Canada, and Europe to serve the largest public and private companies with the highest level of expertise. We are committed to truly serving as an extension of our client’s tax department, going beyond mere partnering by adopting the perspective and commitment of our client’s team members.
Our clients rely on us to deliver individualized, highly sophisticated services and solutions to help eliminate unnecessary future tax burdens and inefficiencies. We assign experienced professionals based on the specific needs and requirements for each client, ensuring unparalleled service.
Our areas of corporate taxation expertise include:
• Property Tax
• Tax Technology
• U.S. Sales & Use Tax
• Canada Sales Tax
• Value Added Tax (VAT)
• Telecommunications Tax
• Fuel & Excise Tax
• Credits & Incentives
• Unclaimed Property
• Business License Compliance
• Crown Royalties
The experts at DMA assist companies with minimizing their taxes, enhancing the efficiency of their tax administration through industry-leading technology solutions, and managing their tax compliance obligations. To learn more about DMA, visit DMAinc.com.
Founded
1972
Company size
501-1,000 employees
Industry
Business Consulting and Services
Org type
Privately Held
Headquarters
Fort Wayne, Indiana
