Salary Unstated
178d ago
IT Support Center - Alumni (Student)
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Bob Jones University
Greenville, SC, US
Summary
The role involves assisting students and faculty/staff with technology problems and providing technology resources. Responsibilities include troubleshooting issues, loaning equipment, and assisting with data transfers.
Job Description
POSITION SUMMARY: Provide technological assistance to the students, faculty, and staff of Bob Jones University in person and over the phone and provide other specific technology resources and support as requested.
*Bob Jones University students only*
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Work with walk-in customers to resolve technology problems
- Receive incoming phone calls and assist callers with a specified list of issues
- Assist with tier-one technology issues in the classroom
- Troubleshoot new issues as well as recall specific solutions to recurring issues
- Assist faculty, staff, and students in the loaning and returning of equipment
- Assist customers with hard drive backups and data transfer
- Other related tasks as assigned by the supervisor
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Must be enrolled as a student at Bob Jones University
- Experience with Windows 11
- Experience with MacOS is a plus
- Experience with mobile computing platforms including iOS and Android
- Troubleshooting and problem-solving skills
- Excellent customer service skills
- Aptitude for answering questions and walking customers through troubleshooting and solutions over the phone
- Ability to learn new skills and adapt quickly to new technological challenges
