IT Support Analyst

Our client, a world leader in semiconductors, is looking for an “IT Support Analyst” based out of Austin, TX.

Job Duration: 6 Months Contract
Company Benefits: Medical, Dental, Vision, Paid Sick Leave, 401K

Summary:
This position provides hands-on technical support for corporate end users, laptops, desktops, and applications.

Responsibilities:

• Provide Level 2 desktop/end-user support and troubleshoot hardware/software issues.
• Support Windows 10/11 and macOS environments.
• Image, provision, deploy, and troubleshoot laptops and workstations.
• Support Active Directory, Microsoft 365, VPN, and user accounts.
• Work with endpoint management tools such as SCCM, Intune, and Jamf.
• Manage tickets using ServiceNow or another IT ticketing platform.
• Provide basic Zoom/Teams and conference-room issue triage.
• Escalate complex issues and document resolutions.

Qualifications:

• 2+ years of recent hands-on IT/Desktop Support experience.
• Strong Windows 10/11 troubleshooting experience.
• Experience supporting Mac/macOS.
• Working knowledge of Active Directory and Microsoft 365.
• Experience with IT ticketing systems.
• Strong customer service and troubleshooting skills.
• Experience with SCCM, Intune, Jamf, ServiceNow, Zoom, Teams, CompTIA A+, ITIL, or basic PowerShell/Bash would be a plus.

If interested, please share your updated resume at [email protected]/[email protected].