IT Specialist II

Job Details: Job Location: Rapid City Area - SD, Salary Range: Undisclosed, Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose: 

Responsible for assisting the IT Services Manager in maintaining the in-house computer system and Credit Union's network of personal computers.  Responsible for the execution of standardized programs and completing assigned procedures

Essential Duties/Responsibilities:

Provide coverage and technical support for Corporate and Branch users as directed by IT Services Manager.
Develop and maintain scripts and programs that automate repetitive tasks and data transfer in the IT Department.
Perform system administrator functions on credit union servers .
Responsible for identifying, resolving and documenting all computer-related problems that may occur during the operator's operational shift.
Perform daily, weekly, and monthly housekeeping and equipment maintenance as needed or scheduled by the IT Services Manager.
Configure, install, troubleshoot, and maintain PCs, network printers, multi-function devices, and other computer peripheral equipment.
Remain current on present and new technologies as well as research, recommend, and apply new technologies as they emerge.
Provide guidance and training to technicians as directed.

Other Duties/Responsibilities:

Responsible for performing preventive maintenance procedures for computers as instructed.  Prepare standardized reports as directed.
Assist supporting employees in the use of personal computers and software, in a timely manner and with little assistance.
Assist in the installation of computer program patches, releases, and fixes as directed/scheduled by the IT Services Manager
Assist Credit Union staff in using the computer system.
Assist the I.T. staff in the installation of PCs/peripherals.
Serve as primary maintainer of one major Credit Union computer systems.
Research, plan, and oversee implementation on three IT projects, as lead IT member.
Perform other duties as may be assigned by IT Services Manager.

Job Knowledge:

Working knowledge of Credit Union's in-house computer system.
Working knowledge of organization's policies/procedures and Credit Union's service philosophy.
Working knowledge of Credit Union's personal computers, networks, and accompanying software.
Working knowledge of MS Office software products.

Job Qualifications (Skills):

BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.  The following list outlines the physical considerations that are normally encountered in this job.

Vision:  A sighted person to effectively run programs and detect errors.
Speech/Hearing:  Ability to communicate verbally and in writing with staff and vendors.
Manual Dexterity:  Ability to perform necessary computer-related input and associated hardware maintenance.
Physical Mobility:  Some mobility required.  Ability to work flexible hours.

Job Qualifications (Ability):

Ability to understand and follow complex written and oral instructions.
Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others.
Ability to express oneself, clearly and concisely, both orally and in writing.
Ability to prepare and maintain confidential records and reports.
Ability to gather, assemble, correlate, and analyze facts and develop solutions.
Ability to install/maintain computer equipment and associated equipment.
Ability to create and manage Active Directory accounts.
Ability to configure/manage servers in VMware or other virtualization technology.

Job Qualifications (Education/Experience/Essential Duties/Responsibilities/Ability) - Job Levels:

IT Specialist I

Job requires a two-year college level of language, math, and reasoning skills.  One to three years of experience in a related field with equal responsibilities is acceptable.  Formal training should be supplemented with continuing education. 
Thorough knowledge and understanding of personal computer software, MS Windows operating systems.

IT Specialist II

Meets all requirements for an IT Specialist I.
Three to five years’ experience in a related field with equal responsibilities is acceptable, preferably in the help desk environment.  Formal training should be supplemented with continuing education. 

Senior IT Specialist

Meets all requirements for an IT Specialist II.
Five or more years of experience in a related field with equal responsibilities is acceptable.  CompTIA A+ Certification or equivalent certification is preferred. Formal training should be supplemented with continuing education.
Time Management: Ability to independently meet and set deadlines.
Demonstrated ability to take initiative and use appropriate authority.
Research skills: ability to research and determine root causes of complex issues.

Working Conditions:

Material and Equipment Involved

In-House Computer System / Internet                
VMWare Virtual Environment
LANS and WANs
Telecommunication equipment
Computer Networks
Slack
Webex
Various Software Applications

Work Environment/Physical Activities

Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform complex mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Notice:  This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment.  Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods.  This position is also subject to all the personnel policies of Black Hills Federal Credit Union.  Changes may be made to this job description at any time by the President.  Black Hills Federal Credit Union is an equal opportunity employer.

Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.

 Qualifications: