IT Specialist

Job Details: Job Location: ACT Corporate Office - Hagerstown, MD, Salary Range: $55000.00 - $85000.00Salary/year, Job Title: IT Specialist / Technician
Job Type: Full-Time
Work Location: In-Person

About Us:

AC&T is a family-owned business with a highly diversified range of operations. We own and operate AC&T convenience stores, engage in fuel transportation, and provide residential and commercial propane/heating oil delivery services. Additionally, we lease trailers, mobile storage containers, and portable toilets, as well as develop and lease commercial real estate and self-storage, proximate to the Hagerstown Maryland area.

Job Summary:

We are seeking a skilled and detail-oriented IT Specialist / Technician to join our team. Reporting to the IT Administrator or management, this experienced IT professional will provide technical support for hardware, software, and network-related issues. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving. This position offers extensive opportunities to learn, work on a wide variety of projects, and grow into a department leadership role.Qualifications: Qualifications:

Proficiency in Windows-based operating systems (Windows 10/11), iOS, and Android
Knowledge of Microsoft 365 products, SharePoint, Active Directory, Group Policy, Entra ID, Intune and related applications
Familiarity with Windows Server 2016, 2019, 2022 & 2025 and SQL Server
Experience with Scale Computing or Hyper-V is a plus
Relevant certifications such as A+, Security+, Network+ or Fundamentals are preferred
Knowledge of LAN/WAN Networking concepts required
Knowledge of MS Excel Macros, VBA and MS SQL programming helpful
Experience in Sage Applications, Point-of-Rental, AWE ESys, PetroSoft is beneficial
Experience with VoIP phone systems is beneficial
An accounting background is helpful but not required
Ability to quickly learn and adapt to multiple software applications
Strong understanding of internet security and data privacy principles
Ability to maintain confidentiality and handle sensitive company information
Effective verbal and written communication skills
Strong interpersonal and customer service skills
Proficient with troubleshooting hardware/software issues
Creative problem-solving ability and a willingness to think outside the box

Key Responsibilities:

Diagnose, troubleshoot, and repair end-user hardware, software, and network issues through phone, email, and in-person support
Analyze and document reported production outages/issues, assessing their severity and impact
Manage users and groups in Active Directory while adhering to information security protocols
Image, deploy, and configure workstations; facilitate new user setups, including orientation on software and equipment usage
Install, maintain, upgrade, and repair company hardware and software applications
Organize and schedule system upgrades and maintenance as required
Research and recommend modern technologies to improve business operations
Work both independently and as part of a team to resolve technical challenges
Participate in on-call support as needed
Perform additional duties as assigned by management

Physical Demands:

Requires minimum lifting ability of 30 pounds; may require heavy lifting of 50+ pounds with assistance from other team members and/or equipment

Benefits:

401(k) with employer matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Experience:

IT: 3 years (required)

If you are a motivated IT professional with a passion for troubleshooting and a commitment to delivering excellent technical support, we encourage you to apply!