IT Coordinator

IT Coordinator

Reports to: Business Associate/Operations

Hours: Full-time Salaried 

Responsibilities and Duties  

• Addressing user tickets regarding hardware, software and networking issues
• Walking staff through installing applications and computer peripherals
• Asking targeted questions to diagnose problems
• Guiding users with simple, step-by-step instructions
• Conducting remote troubleshooting
• Supporting technology inventorying and warranty processes
• Testing alternative pathways until an issue is resolved
• Customizing desktop applications to meet user needs
• Recording technical issues and solutions in logs and creating technical documentation and manuals
• Directing unresolved issues to the next level of support personnel
• Following up with clients to ensure their systems are functional
• Reporting customer feedback and potential product requests
• Any other job-related duties assigned by management

Requirements 

To be a part of the Ambition Prep team, it is required that all candidates possess an unwavering commitment to Ambition Prep’s mission, students, families, and community through the implementation of policies and procedures.  You must share the belief that every student can learn at an advanced level regardless of race, culture, or socioeconomic status. It is required that you have the ability to efficiently adapt in an ambiguous, fast-paced, start-up environment. Candidates must be team oriented and can display a professional level of a growth mindset, maturity, flexibility, promptness, commitment, and organization. Each candidate must also be receptive to constructive feedback with the ability to remodel positive behavior precisely and effectively keeping the common goal of every student in mind. 

Qualifications

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role required
• Bachelor’s Degree preferred
• Successfully pass a background check passed, required
• US Authorization to work
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude

Compensation

Ambition Preparatory Charter School offers competitive salaries and benefits commensurate with experience.  Ambition Preparatory Charter School is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national or ethnic origin, age, disability, pregnancy, or veteran status. 

Disclaimer: This job description describes the general nature and level of work being performed by individuals hired into this job. This is not intended to be an exhaustive list of all responsibilities and duties required. Ambition Prep reserves the right to change any or all content of this job description based on business needs. Ambition Prep will provide adequate accommodations to qualified persons with disabilities.