IT Solutions Analyst Sr

Overview

We are hiring an IT Solutions Analyst Senior to join our team at UnityPoint Health! 

This position plays a critical role in ensuring that Enterprise Technology are effectively evaluated, implemented, maintained, optimized, and decommissioned. This involves forging partnerships with customers to determine needs, understanding Technology capabilities, and the completion of workflow analysis, design and requirements documentation.

The IT Solutions Analyst Senior is responsible for architecture design and process workflow design/review of enterprise technology in their domain and the associated implementation and optimization designs. Applicants can expect to work collaboratively with operational stakeholders, portfolio leadership, informatics, other area Solutions Architects, project management and Managed Service Providers to ensure alignment with organizational and business needs.

This position requires a deep understanding of Technology solutions, workflows, standards, and capabilities and the ability to collaborate with various stakeholders to achieve the organization's goals. Additionally, this role ensures Technical infrastructure, application high availability, technical mentorship, process improvement, testing and quality assurance in the technology environment.

This position will be at the forefront of ensuring the Technology supports the delivery of high-quality and streamlined business processes, workflows, and solutions that contribute to the overall success of UPH.

Hours: Monday-Friday, standard business hours 

Location: Remote - applicants must reside within the UnityPoint Health footprint of Iowa, Illinois, or Wisconsin 

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Business Analysis & Requirements Definition / Management

• Responsible for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organization change
• Facilitates scoping and business priority setting for large or complex changes, engaging senior stakeholders as required
• Selects the most appropriate means of representing business requirements in the context of a specific change initiative
• Drives the requirements elicitation process where necessary, identifying what stakeholder input is required
• Obtains formal agreement from a large and diverse range of potentially senior stakeholders and recipients to the scope and requirements, plus the establishment of a base-line on which delivery of a solution can commence
• Takes responsibility for the investigation and application of changes to program scope
• Identifies the impact on business requirements of external impacts affecting a program or project
• Collaborates with business and clincal users and stakeholders to gather and document business and clinical requirements for new technologies and optimizations
• Conducts feasibility studies to evaluate the technical and operational viability of new technologies and optimizations. This includes assessing compatibility with existing systems and infrastructure
• Evaluates potential vendors and third-party solutions, ensuring they meet the organization’s standards and requirements
• Develops and presents prototypes or proof-of-concept technologies and configurations to stakeholders for feedback and approval
• Applies and monitors the use of required modelling and analysis tools, methods and standards, giving special consideration to business perspectives
• Conducts investigations at a high level for strategy studies, business requirements specifications and feasibility studies
• Identifies stakeholders and their business needs; prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks

Enterprise & Business Architecture

• Contributes to the creation and review of a systems capability strategy which meets the strategic requirements of the business
• Develops models and plans to drive forward the strategy, taking advantage of opportunities to improve business performance
• Understands HIPAA standards, regulatory, and security requirements pertaining to database, server, and/or application management

Emerging Technology Monitoring

• Monitors the market to gain knowledge and understanding of currently emerging technologies
• Identifies new and emerging hardware and software technologies and products based on own area of expertise
• Assesses their relevance and potential value to the organization
• Contributes to briefings of staff and management

Service Delivery / Operational Coordination 

• Leads decision-making discussions to determine strategy for implementation of tools and systems
• Continuously monitor and update release schedules and version updates of applications
• Assess the potential impacts of upgrades, optimization and implementation on existing workflows, integrations, and user experience
• Communicates upgrade, optimization and implementation plans and timelines to all relevant stakeholders, including business and clinical owners, business and clinical users, IT staff, and executive leadership
• Develops test plans and ensures applications have updated comprehensive test plans including unit testing, system testing, integrated testing, and user acceptance testing (UAT)
• Coordinates the deployment of upgrades, implementations and optimizations in collaboration with IT operations, ensuring minimal disruption to business processes and services
• Recommends and implements appropriate security processes, templates and configurations for supported applications
• Creates and maintains technical documentation
• Leads researching solutions to improve service such as processes, standards and/or products
• Plans technical and operational implementation cutover and go live support and supports the resolution of cutover issues
• Leads and coordinates projects involving multiple teams
• Analyzes and plans complex projects including task identification, task schedule, status reporting, and facilitates meetings

Managed Service Provider Collaboration

• Collaborate with Managed Service Provider to deliver implementation and optimization solutions through the development of detailed requirements for hand off to the Managed Service Provider for configuration
• Perform testing of Managed Service Provider deliverables
• Develop security templates to support Managed Service Provider deliverables
• Provide advanced troubleshooting assistance in support of Managed Service Provider as required
• Partner with Managed Service Provider to identify opportunities for innovation, efficiency and cost optimization

Technology Rationalization, Data Migration and Decommissioning

• Develops detailed project plans for the decommissioning of technologies, including timelines, resource allocation, and risk management
• Ensures that data from decommissioned technologies is securely and accurately migrated to new systems or archived according to regulatory requirements
• Informs all relevant stakeholders about decommissioning plans and timelines, addressing any concerns or questions they may have
• Oversees the safe and orderly shutdown of decommissioned technologies, ensuring all dependencies are addressed
• Creates support plans for the transition period following decommissioning and ensures issues that arise are addressed
• Ensures that all decommissioning activities are thoroughly documented, including lessons learned and best practices for future projects
• Maintains an up-to-date inventory of all domain technologies within the organization
• Performs regular usage analysis to identify underutilized or redundant technologies
• Works with IT leaders to prioritize Technology for rationalization based on strategic goals and resource availability
• Conducts cost-benefit analyses to assess the impact of continuing, consolidating, or decommissioning technologies
• Develops and executes plans to streamline the technology portfolio, reducing complexity and improving efficiency
• Reviews current system functionality to determine if proposed Technologies that have similar function to determine if redundancies provide opportunities for consolidation

Qualifications

Education: 

• Required: Bachelor’s degree in Computer Science, Business, Finance, Information Technology, Healthcare Administration, Nursing, or equivalent relevant work experience
• Preferred: Master’s degree in Computer Science; Computer and Information Sciences or other Science, Technology, Busines and Clinical disciplines

Experience: 

• Required: Experience working with clinical / financial / ERP applications and healthcare IT systems, including experience in health care organization information systems processes
• Required: In-depth knowledge of domain area and experience developing design requirements and specifications
• Required: Coaching or mentorship experience
• Required: Project management experience

Licenses/Certifications: 

• Required: Upon Hire - Epic or ERP and related application certifications 
• Preferred: Upon Hire - PMP, or equivalent service delivery/project management certifications