Senior Associate Support Engineer

Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers to help patients get the life-saving products they need at home. Since launching, we've connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states and helped 15M+ patients. What started as a DME ePrescribing tool has become the order management platform of choice for home medical equipment.

Join our team and make a difference in patient care.

About the Role

You'll join Parachute Health's IT & Security team, working alongside engineers and analysts who keep our healthcare technology environment secure, compliant, and operationally efficient. You'll gain hands-on exposure to identity, endpoint, network, and cloud security, compliance, and incident response in an environment governed by SOC 1, SOC 2, and HITRUST CSF.

You won't just sit behind a desk. You'll be a part of a fast-paced environment, work closely with IT and Security professionals on real projects and sit in on incident response and architecture discussions

Responsibilities 

IT operations & endpoint

• Support day-to-day IT operations: user onboarding/off-boarding, hardware provisioning, troubleshooting tickets, and end-user support.
• Help manage our macOS laptop fleet, MDM enrollment, configuration, software deployment, and compliance baselines.
• Troubleshoot connectivity, hardware, software, and authentication issues across Mac, Linux, and Windows environments.
• Document fixes, runbooks, and FAQs to help the team scale.

Identity & access

• Assist with Okta administration, user lifecycle, group management, SSO/MFA configuration, application assignments, and access reviews.
• Help run periodic access reviews and collect audit evidence.

Network & security tooling

• Support ZScaler operations, policy review, bypass requests, log analysis, and user troubleshooting.
• Help maintain DLP policies and triage alerts for potential data exfiltration.
• Assist with WAF rule review, false-positive tuning, and traffic analysis (AWS WAFv2 / Akamai).
• Support SIEM operations in Splunk/Wazuh by querying logs, building dashboards, and tuning alerts.

Scripting & automation

• Write and maintain scripts to automate repetitive IT/Security tasks - log analysis, evidence collection, ticket enrichment, account hygiene, and reporting.
• Build small tools that make the team faster (no full-stack development required).
• Contribute to and use AI/agentic workflows the team has built (MCP servers, Claude-based runbooks) to accelerate investigations.

Requirements

• Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, Information Assurance, IT Management, or a related field.
• Scripting in Python or Bash is required. You can independently write, read, and debug working scripts to automate IT/Security tasks — parsing logs, calling APIs, generating reports, cleaning up accounts. 
• Working knowledge of the Linux command line: file system navigation, permissions, process management, and log inspection (grep, awk, sed, tail, journalctl).
• Comfort with macOS as a daily-driver OS and ability to troubleshoot common Mac issues.
• Solid IT troubleshooting fundamentals across hardware, software, and OS (Mac, Windows, Linux).
• Networking fundamentals: DNS, DHCP, VPN, TLS, and the ability to diagnose connectivity issues methodically.
• Understanding of authentication and identity concepts: SSO, SAML, OAuth/OIDC, MFA, and user lifecycle/group management in an IdP (Okta or equivalent).
• Working proficiency with Git, GitHub, and the terminal — you can clone a repo, branch, commit, and open a PR.
• Ability to read and interpret logs to answer a question or trace an issue (system logs, application logs, or SIEM output).
• Actively follows trends in IT, cybersecurity, and AI, with a strong desire to experiment with new tools.
• Strong written communication; you can document what you did so others can use it.
• Must reside in the U.S.

Nice to have

• Hands-on exposure to any of: Okta, ZScaler, Jamf/Kandji/Intune, CrowdStrike/SentinelOne, Splunk, Wazuh, AWS, GCP - academic labs, home labs, and personal projects all count.
• Familiarity with DLP concepts (data classification, exfiltration channels, false positives).
• Familiarity with WAF concepts (OWASP Top 10, rule tuning, rate limiting).
• Experience with SIEM querying (Splunk SPL, Wazuh rules, Sigma) or log analysis.
• Exposure to compliance frameworks (SOC 2, HIPAA, NIST CSF, ISO 27001).
• Experience with LLMs, agents, MCP servers, or prompt engineering through projects, hackathons, or coursework.
• SQL skills for querying data (Postgres, Redshift, BigQuery).
• Participation in CTFs, TryHackMe, HackTheBox, or similar.
• A public GitHub portfolio with scripts, automations, or write-ups.
• Interest in healthcare technology or working in a regulated environment.

Benefits

• Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.
• Employer HSA Contribution: Company-funded contributions to your Health Savings Account.
• 401(k) Retirement Plan
• Equity Incentive Plan
• Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.
• Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.
• Flexible Vacation Policy
• Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).
• Home Office and Wellness Stipend
• Monthly Internet Stipend
• Annual Learning and Development Stipend

Base Salary Band (based on experience and level)

$60,000 - $105,000

California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here.

We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position.