IT Project Manager

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

Join Our Team and Be a Catalyst for Change!

We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.

Position Overview

The objective of the IT Project Manager (PM) is to manage a series of concurrent IT implementation projects from inception through successful implementation with an emphasis on driving results through efficiency, attention to detail, and ability to direct communications within the project team and with each of the project clients.

The Project Manager will be primarily focused on controlling the timeline, issues, risks, quality and schedule of the project by effectively managing the assigned engineering resources and clients, as well as for the procurement and tracking of ordered products and third party services necessary to complete the project.

Fully Remote

Compensation $85,000-90,000 USD

What You’ll Do

·       Planning the work of the project team and achieving overall quality, schedule and cost targets.

·       Responding to escalation of issues from project team members.

·       Ensuring that project milestones are met and reported.

·       Coordinating closely with the assigned technical lead for quality assurance / quality control (QA/QC) functions and in the development of deployment specific engineering documentation.

·       Providing information and support to other organizations within the company, pertaining to the project.

 Conducting the following functions for each assigned project:

o   Creation of the project plan.

o   Coordination and execution of all client written and verbal communications.

o   Working with Procurement to procure hardware and software necessary to the project.

o   Ordering and coordination of 3rd party services (i.e. ISP, utilities, etc.).

o   Coordination with engineering team leads (ETLs) in selection of field engineering resources.

o   Assignment of project tasks in the service delivery system.

o   Escalation and communication of issues and changes affecting the project.

o   Initiating the billing process and closure of the project upon completion.

 TECHNICAL PROJECT MANAGEMENT EXPERIENCE

o   Legal Specific Applications

o   iManage (work10, filesite, desksite)

o   NetDocuments

o   Litera Suite

o   Office 365 Email Migrations

o   Mobile Device Management (MDM – Intune)

o   Autopilot + Intune

o   MFA – DUO + Okta

o   Network Refresh – Fortinet, Meraki, Cisco

o   Server Refresh – Vmware

o   AWS IaaS Migrations

o   Azure AVDations

o   Azure AVD

o   Security Products

o   Office Moves

 ROLE SPECIFIC QUALIFICATIONS

o   Project management skills.

   o Direct experience leading onboarding programs within a Managed Services Provider (MSP) environment.

o   PMP or above certification

o   Technical Aptitude.

o   Legal Tech Specific Knowledge

o   Client facing skillsets

o   Exceptional and Effective Communicator

o   Exceptional Organizational Skills

o   Exceptional Attention to Detail

o   5+ years of Experience

Not Sure You Meet Every Requirement?

We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

 Who You Are

You care deeply about clients and have a knack for solving problems with empathy and clarity. Whether you're coordinating across teams or diving into data to spot trends, you operate with ownership, collaboration, and a drive to make things better.

Join Us

At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”