IT Operations Analyst Summer Intern - The Woodlands, Tx

Overview

The US Oncology Network is looking for an IT Operations Analyst Summer Intern to support The Woodlands, Texas location. This is a full-time summer internship with a schedule of M - F, 8:00am - 5:00pm.

Our Information Technology team offers a collaborative, family-first culture with strong mentorship, meaningful project exposure, and the opportunity to build practical skills in end-user support, device deployment, and IT operations. This internship is designed to provide valuable real-world experience for students interested in growing a career in information technology.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 300+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. 

The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas.  We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the IT Operations Analyst Summer Intern position do?

The IT Operations Analyst Summer Intern assists with day-to-day computer support operations, including basic troubleshooting, device setup, equipment preparation, and hardware/software installation. This role supports the IT team by helping answer support requests, document incidents, prepare devices for deployment, and assist with inventory receiving and shipping activities. The intern will gain exposure to end-user support, PC imaging, and IT service processes while learning company standards and best practices. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

The essential duties and responsibilities (including, but not limited to): 

• Assist with first-level IT support by answering end-user calls and tickets, troubleshooting and resolving routine issues with computers, printers, copiers, and common software; escalate more complex issues as needed.
• Provide basic system maintenance support to help optimize PC performance, including disk checks, defragmentation and end-user email assistance.
• Perform basic troubleshooting for laptops, desktops, monitors, mobile devices, and standard business applications.
• Document and track end-user issues, network issues, service requests, vendor communications, hardware/software orders and support activities, ensuring accurate and timely updates.
• Support user account administration by assisting with setup or deactivation of user IDs in practice management system and submitting requests to the corporate office in file server and email access.
• Assist with PC set-up, including imaging computers, installing software, and preparing devices for deployment.
• Receive, process, and ship desktops, laptops, and accessories; help maintain inventory organization and asset tracking records.
• Assist with PC refresh initiatives, including supporting device upgrades and replacements, coordinating basic user migrations to new equipment, and helping ensure systems meet security and compliance requirements for audit readiness
• Collaborate with IT team members on day-to-day operations, maintenance activities, and ongoing support needs.
• Help maintain documentation, process updates, and participate in team projects and other assigned learning opportunities.

Qualifications

The ideal candidate will have the following background and experience: 

• Currently pursuing an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field strongly preferred.
• Previous computer network experience is a plus
• Basic understanding of Windows computers, Microsoft Office, mobile devices, and common workplace software applications.
• Interest in learning about desktop support, device deployment, networking, and IT service operations.
• Strong organizational skills, attention to detail, and willingness to learn new technologies and processes.
• Must have strong communication, excellent customer service, and teamwork skills.

PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Requires vision and hearing corrected to normal range.

WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment requiring frequent interaction with practice management and staff.