IT Intern - Howard University - MUST BE A CURRENT HU STUDENT

Job Description

MUST BE A CURRENT HOWARD UNIVERSITY STUDENT.

Bison Hospitality at Howard University is seeking a dependable, service-oriented Information Technology Intern to support the technology used throughout campus dining operations. The intern will assist with maintaining network connectivity, supporting point-of-sale (POS) systems, and managing the day-to-day functionality of the Grubhub campus dining platform.

This position provides hands-on experience in technical support, systems administration, troubleshooting, and customer service within a fast-paced hospitality environment. The ideal candidate is organized, technically curious, and able to communicate effectively with employees, managers, vendors, and campus partners.

Compensation Data

COMPENSATION: The Hourly rate for this position is $18.40 to $18.40. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Network and Technical Support

• Assist with monitoring and maintaining network connectivity for dining locations, offices, POS terminals, printers, kiosks, and other connected devices.
• Troubleshoot basic network, hardware, software, Wi-Fi, and connectivity issues.
• Help install, configure, test, and maintain computers, tablets, printers, scanners, and other technology equipment.
• Escalate complex network or system issues to the appropriate IT team or third-party vendor.
• Assist with maintaining an accurate inventory of technology equipment, devices, licenses, and accessories.
• Document technical issues, troubleshooting steps, resolutions, and recurring system concerns.
• Support routine system updates, equipment replacements, and preventive maintenance under appropriate supervision.

Point-of-Sale System Support

• Assist with the setup, maintenance, and troubleshooting of POS terminals and related equipment.
• Support POS menu updates, pricing changes, product availability, meal-plan settings, and promotional programming as authorized.
• Test system changes to confirm accuracy before implementation.
• Help resolve issues involving transactions, card readers, receipt printers, cash drawers, kitchen printers, and other POS peripherals.
• Assist managers and frontline employees with basic POS system questions and training.
• Monitor system performance and promptly report outages or transaction-related issues.
• Follow established controls when handling system access, payment information, and POS configuration changes.

Grubhub Platform Support

• Assist with managing Grubhub menus, pricing, operating hours, product availability, and location information.
• Help troubleshoot mobile-ordering issues, missing orders, delayed tickets, menu errors, and printer or tablet connectivity problems.
• Coordinate with dining managers to ensure Grubhub menus accurately reflect current products and service availability.
• Support the onboarding or reactivation of dining locations on the Grubhub platform.
• Monitor order flow and system functionality during peak service periods.
• Communicate technical problems to Grubhub support and assist with tracking issues through resolution.
• Review available order and performance data to help identify recurring problems and opportunities to improve the guest experience.

Customer Service and Administrative Support

• Respond professionally and promptly to technology support requests from managers and employees.
• Provide basic instruction and job aids for commonly used systems and equipment.
• Communicate outages, service interruptions, and system updates to appropriate stakeholders.
• Participate in IT, operational, and vendor meetings as requested.
• Protect confidential business, employee, student, and payment-related information.
• Follow Howard University, Bison Hospitality, information-security, and payment-card security requirements.
• Perform other technology-related duties and projects as assigned.

Qualifications

Basic Qualifications

• Currently enrolled in an associate’s, bachelor’s, or graduate-level program in Information Technology, Computer Science, Information Systems, Cybersecurity, Business Technology, or a related field.
• Basic understanding of computer hardware, software, networking, and troubleshooting.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
• Strong verbal and written communication skills.
• Ability to explain technical information clearly to individuals with varying levels of technical knowledge.
• Strong attention to detail, organization, and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while recognizing when an issue should be escalated.
• Commitment to maintaining confidentiality and following cybersecurity and data-protection practices.

Preferred Qualifications

• Previous experience providing technical support or working in a help-desk environment.
• Familiarity with POS systems, mobile-ordering platforms, or food-service technology.
• Experience with Grubhub, campus dining applications, meal-plan systems, or online ordering platforms.
• Basic knowledge of Wi-Fi networks, IP addresses, routers, switches, and connected devices.
• Experience supporting printers, tablets, card readers, kiosks, or similar peripheral equipment.
• Interest in hospitality technology, systems administration, or IT operations.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.