IT Intern

Job Summary:   The IT Intern will work under the direction of a full-time designated IT employee and is responsible for miscellaneous IT Network or Development tasks and projects. This is a non-exempt/hourly role.

Principle Responsibilities:

• Assist in business process improvement through effective and efficient IT system solutions.
• Provide Tier II Support, including bug fix and documented updates.
• Assist users with report design and management.
• Implement training plans, materials, and documentation for users, keeping materials up-to-date. Coordinate new user and ongoing training sessions for Universal Companies and its Clients.

Knowledge, Skills, and Abilities: 

• Effective organizational and time management skills.
• Effective verbal and written communication skills.
• Effective customer service skills; service-oriented and able to resolve customer grievances.
• Effective interpersonal skills with a proven ability to collaborate with a team.
• Demonstrated critical thinking and problem-solving skills.
• Strong technical skills, with ability to learn/administer the following equipment: Personal Computer/laptop, printers, multi-line telephone, fax machine, photocopier, adding machine, and software including Microsoft Office and Salesforce.
• Basic knowledge of AD, Networking, and PC Setup OR programming languages.
• Basic understanding of clerical procedures and systems such as recordkeeping and documentation.

Work Experience: 

•        Strong technical background/aptitude.

Training and Education: 

•        Enrollment in an educational program focused on Information Technology degree/certification preferred.
•        Complete all required training as assigned.

Working Environment and Requirements to Perform Job Responsibilities

•        Ability to work assigned hours/shifts as scheduled.  
•        Ability to work in a shared office, private office, and/or cubicle in accordance with job duties and responsibilities.
•        Ability to be on location and/or assigned confidential location(s) for client services for all work hours. 
•        Effective with shifting roles, responsibilities, and expectations in a changing work environment. 
•        Ability to see computer screen, read, and complete forms
•        Ability to lift up to 10 pounds with the ability to push, pull, bend, reach, and sit.
•        Ability to sit for prolonged periods of time/work at a desk.
•        Ability to answer the phone in a busy environment – hear callers and be responsive. 
•        Ability to work in a high intensity/fast paced work environment and be able to multi-task and prioritize.