IT Intern

Job Description

Storylink is a brand engagement agency located in the Twin Cities. We design and build custom exhibits, digital assets, and brand experiences. We have a great company culture and room to grow. If you enjoy learning, helping others, and working with a team, we would love to meet you.

In this role, you will support employees with common technology needs. This may include helping with computers, printers, software, mobile devices, internet connections, and other basic IT issues.

This internship is a great chance to gain real-world IT experience in a creative and fast-moving workplace. You will learn from the team, ask questions, and build useful technical skills.

Job Type: Part-time Fall Internship, approximately 20 hours per week

** THIS IS NOT A REMOTE POSITION **

• Local to the Twin Cities metro area and able to travel to/from the work site in Maple Grove, MN on scheduled workdays.
• Schedule to be coordinated around class availability, with approximately 20 hours per week during the Fall semester.

Core Values

• Dedication to Partnerships
• Creative Problem Solving
• Commitment to Excellence
• Proactive

Primary Roles & Responsibilities:

• Live the Core Values using EOS philosophy
• Help employees with basic computer, software, printer, email, and internet issues
• Help set up computers, monitors, phones, printers, and other equipment
• Help troubleshoot Wi-Fi, ethernet, and other simple network issues
• Help install and update common software
• Help with password resets and basic user account requests
• Write down IT problems, steps taken, and solutions clearly
• Help with routine IT tasks, such as updates, equipment checks, and cable organization
• Help support meeting room technology
• Help with other IT tasks and projects assigned

Requirements:

• Current college student studying IT, Computer Science, Cybersecurity, Network Administration, or a related field
• Basic understanding of computers, software, operating systems, and networks
• Comfortable using Windows computers and Microsoft 365
• Interest in help desk support, computer support, networking, or cybersecurity
• Good problem-solving skills
• Clear and professional communication skills
• Able to work alone and with a team
• Able to keep company information private

Additional Skills & Responsibilities:

• Previous help desk, campus IT, retail technology, or customer support experience
• Basic knowledge of IP addresses, DNS, DHCP, routers, switches, and Wi-Fi
• Experience fixing printer, scanner, monitor, or docking station issues
• Knowledge of Active Directory, Microsoft Entra ID/Azure AD, Intune, or similar tools
• Interest in cybersecurity and keeping systems safe
• Experience building, fixing, or upgrading computers
• Coursework or certifications like CompTIA A+, Network+, or Security+

Examples of Learning Activities:

• Hands-on experience with IT support and basic network troubleshooting
• Flexible scheduling around college classes when possible
• A chance to learn in a creative and busy workplace
• Experience working with a helpful team
• Mentorship and learning opportunities for students interested in IT careers
• A company culture that values curiosity, teamwork, accountability, and problem solving

Physical Requirements:

• Ability to complete tasks with or without reasonable accommodations
• Prolonged periods of sitting at a desk and working on a computer.
• Access and navigate each department at the organization’s facilities
• Comfortable working on-site in Maple Grove, MN on scheduled workdays

Exhibit Partners LLC, {DBA Storylink and Storylink Creative} is an Equal Opportunity Employer, committed to creating a diverse and inclusive company culture. We do not discriminate against candidates because of disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.